- 職位性質：全職
- 工作地區：江蘇省無錫市
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：20-45
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.2千-4千
- 職位有效期：2026-03-25至2026-06-23
職位：前臺領班/接待員 Front Desk Captain / Agent
崗位職責/職位描述
job overview職位概述
·????????Responsible for the operationalefficiency of all front office areas during shift and the service delivery ofthose areas.? Provide timely andprofessional check-in/check-out services in accordance with established scriptingand standards.
·????????負責管理所有前臺單位的運營效率和服務工作。根據設定的說明和標準提供及時和專業的入住和退房服務。
Duties andResponsibilities工作職責
·????????Conducts shift briefings toensure hotel activities and operational requirements are known
·????????進行有效的交接班簡報工作，以明確酒店活動和運營要求
·????????Supervise front officeoperations during assigned shift including:
·????????在當班期間監督前廳部運營情況，包括：
o???Maintenance of guest information
o???維護客戶信息
o???Maintenance of informationabout local events
o???維護當地活動的信息
o???Compile occupancy statistics
o???統計入住情況
o???Supervise the use of he publicaddress system
o???監督公共廣播系統的使用
o???Supervise group bookings
o???監督團組預訂情況
o???Assisting with seriouscomplaints
o???協助解決嚴重投訴問題
·????????Supervise cashiering activitiesduring shift including:
·????????在當班期間監督收銀活動，包括：
o???Cash handling and bankingprocedure
o???現金處理和銀行業務程序
o???Dealing with irregular payments
o???處理非法支付情況
o???Instructing staff in creditpolicies and facilities
o???就信用政策和設備對員工進行指導
o???Instructing staff in cash securityprocedures
o???就現金安全程序對員工進行指導
o???Carry out debtor control
o???實施應收帳款控制
o???Prepare reports
o???準備財務報告
o???Supervise the cashiering system
o???對收銀系統實施監管
·????????Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
·????????擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
·????????Proficient in the use ofMicrosoft Office and Front Office System
·????????熟練使用微軟辦公軟件和前臺系統
·????????Problem solving andorganizational abilities
·????????具有解決問題和組織能力
Qualifications –
學歷
·????????Diploma or VocationalCertificate in Hotel Administration, Hotel Management or equivalent
·????????具有酒店行政管理，酒店管理或相關的大專學歷或專業證書。
