免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

崗位職責/職位描述

job overview職位概述

·???????? Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

·???????? 主要負責及時和用體現酒店和品牌的專業態度接聽從外部打入的電話。

Duties and Responsibilities工作職責

·???????? Process all incoming and outgoing calls accurately and courteously.

·???????? 正確并禮貌地處理所有打進和打出酒店的電話 。

·???????? Records and controls accurately wake up calls.

·???????? 準確記錄并管理叫早服務。

·???????? Pages guests in co-operation with concerned department.

·???????? 與相關部門合作,對客人進行呼叫。

·???????? Records all? entries on traffic sheets.

·???????? 將所有條目記錄到電話單上。

·???????? Assists guests with international calls and directory queries.

·???????? 協助客人處理國際長途和號碼查詢。

·???????? Calls guests by name whenever possible.

·???????? 盡量稱呼客人的姓名。

·???????? Pages staff member when requested

·???????? 如有需要,對工作人員進行呼叫。

·???????? Abides by principles of guest privacy.

·???????? 遵守保護客人隱私的原則。

·???????? Handles guests needs or requests and reports complaints to the Telephone Supervisor.

·???????? 滿足客人的需要或請求,并向總機主管匯報投訴情況 。

·???????? Report on Logbook daily.

·???????? 每日記下工作日志。

·???????? Bill call costs.

·???????? 提供 電話費單據 。

·???????? Aware of local telephone listings and frequently dialed numbers

·???????? 熟悉當地電話表以及常撥號碼。

·???????? Strictly abides by standards policies and procedures governing cases of emergency such as fire。 Bomb scare and other critical situation.?

·???????? 嚴格遵守處理緊急事件,如火災、炸彈威脅和其它危機的標準政策和工作程序。

·???????? Advises defects on switchboard equipment to supervisor.

·???????? 向主管匯報總機設各出現的問題。

·???????? Maintains a clean work environment

·???????? 保持工作環境的清潔。

·???????? Attends to all guest queries and requests promptly.

·???????? 及時處理客人的所有問詢和要求。

·???????? Maintains detailed knowledge of the Hotel’s fire, life and safety system

·???????? 熟知酒店的消防、救生和安全系統。

·???????? Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

·???????? 熟知緊急事件處理小組的相關情況以及電話室在此方面的工作方式。

·???????? Maintain hotel information.

·???????? 保管酒店相關信息。

·???????? Perform other duties as assigned by superior.

·???????? 完成上級分派的其他任務。

Required Skills –

技能要求

·???????? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·???????? 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·???????? Able to read and write English

·???????? 能夠讀寫英語

·???????? Proficient in the use of Microsoft Office and Front Office System

·???????? 熟練使用微軟辦公軟件和前臺系統

Qualifications –

學歷

·???????? High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

·???????? 具有高中學歷或酒店行政管理，酒店管理或相關的職業證書。