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崗位職責/職位描述

Key Responsibilities?? 主要責任

Key Tasks??? 主要任務

·???????? To reflect the InterContinental philosophy by providing a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level

以積極的態度、保持團隊精神為我們的客人提供高質量的服務來體現出洲際的理念

·???????? To greet with a smile at all times colleagues or guests anywhere in the hotel (Front or back of the house)

在酒店總是微笑著問候客人及同時（無論前臺或者后臺）

·???????? To have a pride of the self personal appearance, makeup and clothing

保持好的儀容儀表、化妝和服裝

·???????? To remain confidential about all matters of such nature

對所有事情保密

?????

·???????? Maintain and updates KITCHEN files, as follows:

維護和更新餐飲廚房的文件并跟進

- Banquet event orders for the day

宴會廳當天的預定單

- Daily KITCHEN reports

每日餐飲報表

- KITCHEN duty rosters

餐飲廚房排班表

- Room occupancy

客房住房率

- Forecasts / budget

預算

- Others as specified

其他

·???????? Types correspondence and ensure accuracy of grammar, composition and format

以正確的形式寫文件

·???????? Handles incoming and outgoing calls according to hotel standards以酒店的標準接聽或撥打電話

·???????? Clears IN/OUT trays for KITCHEN division and distributes to addresses concerned

清理和分發餐飲廚房的相關文件

·???????? Ensures proper requisitioning and control of office supplies; follows up on delivery of materials where need

適當的運用和控制辦公物品

·???????? Ensures all correspondences, faxes, messages, emails are responded in a timely manner / disseminated accordingly

及時的查看并答復郵件，信件或傳真，有必要時轉發給相關人員

·???????? Handles and follows up on assignments as assigned by superior跟進和解決上級所分配的事情

·???????? Ensures security and upkeep of all department confidential files保存部門的秘密文件并確保安全

·???????? Handles all appointments concerning the superior(s) and keeps track of his / her daily schedule and engagements

替上級合理的安排時間表及約會

·???????? Ensures all arrangements are made prior to meetings (booking of function room, set ups, meeting materials etc.)

確定事前預定的會議（預定會議室，擺臺及會議所需物品）

·???????? Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication

和同事及其他部門之間的協調工作

·???????? Inform concerned personnel of details of meeting

通知相關人員會議的信息

·???????? Takes minutes for the meeting as required; ensure to disseminate minutes to all concerned

每天記錄會議內容并發送給相關人員

·???????? Prepares necessary contracts as instructed by superior

根據上級的指示制定合同

·???????? Maintain updated file of contracts and all matters pertaining to entertainers in hotel

將合同存檔并復印給相關部門

·???????? Ensures arrangements in relations to entertainment contract are followed up

隨時跟進合同的進度

·???????? Keeps track of contract duration and reminds superiors on expiration as needed

關注合同的有效時間并提醒上級

·???????? Follows up on promotion details, upon instruction to ensure that necessary promotional materials (manuals, flyers etc.) are prepared

跟進推廣的信息并提前準備推廣資料（如宣傳單、宣傳冊等）

·???????? Ensures personal awareness of the activities and services within the hotel in order to promote the property and be responsive to customer inquiries

積極地推銷讓客人了解并嘗試我們的推廣

·???????? Handles all appointment requests for superior and schedule accordingly

有效的、及時的完成上級所分配的任務

·???????? Maintains good relationships with colleagues and contributes to team spirit

和同事之間保持好的溝通，有團隊精神

·???????? Co-operates and co-ordinates with colleagues and outside agencies whenever necessary

和同事及外部人員保持有好的關系

·???????? Interacts with other departments to provide additional or specialised guest services

和其他部門友好合作為客人提供額外的服務

·???????? Handles equipment with care and practice economy / recycling of office materials whenever possible

切合實際回收利用辦公室資源及設備

·???????? Ensures timely reporting of malfunction, followed up with maintenance of appropriate office equipment when required

當辦公設施設備壞時及時的報告并跟進設施設備的維修

·???????? Attends schedules training

按時參加相關培訓

·???????? Participate actively in company initiated employee activities

積極參加員工活動

·???????? Adheres to the specified hygiene and personal grooming standards of the hotel

按照酒店的標準保持個人衛生和儀容儀表

·???????? Adheres to the set procedures for attendance and timekeeping

嚴格按照酒店規定的時間出勤

·???????? Maintains general cleanliness of the office

保持辦公室清潔衛生