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1.Ensure
that all cashiering functions are carried out in accordance with hotel’s
accounting procedures；

確保所有的出納運作都與酒店財務部的操作程序保持一致；

2.?Accepts responsibility for, and to show
initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction；

承擔責任, 在處理一些低級客人的無理要求時要表現出果斷的判斷力,以提高客人的滿意度；

3.Be fully conversant
with Banyan Tree Spa services and facilities in order to be able to make
helpful recommendations, and to be able to up-sell Spa services and Spa
products；

對于悅榕莊水療的各種服務項目和設施設備要熟記于心, 便于隨時對服務和產品進行升級銷售；.

4.Assists
in the preparation of duty rosters, vacation planning and scheduling and public
holiday scheduling；

協助準備部門排班表，安排假期計劃和公休假日程；

5.Conducts
frequent front and back of house checks ensuring mise-en-place, service procedures,
standards of cleanliness and hygiene, repair and maintenance, employee
grooming, and manning levels are in orde and takes appropriate action where
necessary；

檢查水療部各區域的服務流程，衛生標準，維修保養，員工儀表，禮儀規范，并在必要時給予協助。