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In charge of Front Office operation by shift, including guest complaints handling負責前廳部的值班工作，包括客人投訴的處理賓客關系Note and coordinate compliance with guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all guests by the appropriate department.記錄并協(xié)調(diào)各部門滿足客戶的需求及個人喜好,確保各相關部門對客戶充分地認知,根據(jù)客戶的喜好提供個性化服務Protect and enhance the Guest Relation process and the guest experience.確保優(yōu)質的賓客關系及賓客的入住的體驗Establish a positive relationship with all guests while maintaining a professional and attentive manner.時刻保持專業(yè)及專注的態(tài)度，與客戶建立良好的賓客關系Ensure property pre-arrival report is used to assist in leading the department熟練掌握電腦軟件應用知識，確保錄入賓客資料信息正確，比如：賓客的喜好（包括本地賓客，內(nèi)地賓客，海外賓客），興趣，住店期間的活動，及其他事件1.至少2年前臺工作經(jīng)驗及至少2年以上主管經(jīng)驗。2.具有好的溝通能力和對客服務的技巧。3.具備良好的領導能力。4.大專以上學歷，流利的英文和中文溝通能力。1.Minimum 2 years Front Desk experience with at least 2 years of Front Desk Supervisory experience.2.Demonstrated excellent communication and hospitality skills.3.Demonstrated leadership qualities.4.Minimum graduated from College.Fluently in English and Mandarin to communicate.
語言能力：英語-一般年齡要求：26-40歲 
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酒店業(yè)--國際高端酒店/5星級
500-999人
中外合營(合資．合作)
Shanghai Shanghai global financial center and a transport hub with the world's busiest container port. Shanghai is a popular tourist destination renowned for its historical landmarks such as The Bund, City God Temple and Yu Garden as well as the extensive Lujiazui skyline and major museums including the Shanghai Museum and the China Art Museum. It has been described as the "showpiece" of the booming economy of mainland China.上海上海是全球經(jīng)濟中心，也是世界最繁忙的交通港口。外灘、城隍廟、豫園…上海也是著名的旅游勝地，還有陸家嘴的摩天大樓、上海博物館、中國藝術博物館。上海被譽為中國大陸經(jīng)濟蓬勃發(fā)展的典范。?HOTEL LOCATIONThe hotel is located in the center of Changning CBD and is directly connected to Metro Line 2,3&4 Zhongshan Park Station. It only takes 5 station, 18 minutes from hotel? ?to Hongqiao Airport Terminal 2 by Metro Line 2 and 50 minutes from Pudong International Airport. This iconic building is integrated with an office block and a large shopping complex.地理位置酒店地處上海商圈中心，直接與軌道交通2、3、4號線中山公園站相連接，乘坐地鐵2號線前往虹橋機場2號航站樓只需5站20分鐘；同線也可便捷前往浦東國際機場。這座標志性建筑融合了辦公大樓與一家超大型復合式購物中心。如此優(yōu)越的地理位置一定能讓您在旅程中發(fā)現(xiàn)驚喜。?SKY LOBBYA 60-storey tower with a breathtaking Sky Lobby on 25th Floor.空中景觀大堂酒店空中大堂位于這座60層地標性建筑的第25層。?DUPLEX CLUB LOUNGEA?superb dual-level Club Lounge on the 58th and 59th floor.復式行政酒廊絢麗復式酒廊位于酒店58至59層。?PREMIUM ROOMA total of 667 guess rooms occupying the top 35 floors of the 60-storey building, including 405 Deluxe Rooms, 114 Club Rooms, 91 Premium Rooms, 57 Suite Rooms, 211 Twin Rooms, 446 King Rooms, ranging from 36 to 65 square meters.豪華景觀房酒店共擁有667間客房，位于60層大廈的25層以上。客房包括405間豪華房，114間行政房，91間豪華景觀房，57間套房，221間雙床房，446間大床房。面積從36至65平方米不等。?ZPARK BAREnjoy our innovative range of the latest cocktails or choose an old favorite from the menu.擇酒吧現(xiàn)場樂隊表演配以世界各地精選手工酒品，使忙碌一天的您可在此放松心情并開啟別樣的美妙夜晚！?ZPARK COFFEESpoil yourself with range of 60 global coffees, made just the way you like it and enjoy the freshest seasonal fare.擇咖啡廊擇咖啡廊將商務、休閑完美結合。除了每日新鮮烘焙的蛋糕及甜點,更為您奉上各類精選風味咖啡，高品質中國茶，美味三明治、沙拉及甜品。?AZUR RESTAURANTDine in a sleek and contemporary environment with traditional European touches. We serve dishes from the coast line of Italy, France, Spain and Portugal. 祖藍餐廳中山公園周邊唯有的休閑時尚歐式餐廳，帶您領略健康、新鮮的地中海風情美味。?GRAND BALLROOM1,250 square meters floor space, it is one of the largest Ball Room in Puxi. Newly equipped 3 high-tech LED screens providing you with a fantastic visual and auditory????? experience .宴會廳? 擁有面積為1250平方米浦西最大的宴會廳之一,全新配備的三個超大高清LED屏幕,定會給您奉上一場完美的視聽盛宴。?MEETING FACILITIES AND SERVICE8 meeting rooms that features natural lighting. A designated Event Manager just for you.會議設施及服務8間自然采光會議室，專屬宴會統(tǒng)籌經(jīng)理悉心為您服務。?HEALTH CLUBHealth Club located on the 12F of the hotel. Well - appointed facilities include in-door swimming pool, Jacuzzi, Sauna?is?furnished with TECHNOGYM wellness facilities.健身中心健身中心位于酒店12層。健身中心環(huán)境舒適、設施齊備，包括室內(nèi)游泳池，按摩池，桑拿，蒸汽房健身房，健身房內(nèi)全部配備TECHNOGYM高端健身設備。"Marriott International Inc. is an equal employer committed to employing a diverse workforce."萬豪國際公司是一個致力于使用多樣化勞動力的平等雇主。???
