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崗位職責/職位描述

Duties

• Oversee the daily operations of CHI Spa at China World Summit Wing, Beijing, and provide guidance to CHI Spa at Shangri-La Beijing and Shangri-La Tianjin, ensuring full compliance with Shangri-La brand standards in service, safety, and ambiance.
• Develop regional strategies to increase revenue through optimized pricing, wellness packages and programs and curated wellness services by guest practitioners.
• Ensure every guest receives personalized, luxury service to enhance their loyalty.
• Partner with PR to launch campaigns (social media, local events) that showcase CHI Spa as a must-visit wellness destination.
• Design regional training programs to upskill therapists (technique, product knowledge) and front desk staff (guest engagement, upselling).
• Share best practices across locations to unify the service quality and brand voice.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 5+ years of progressive spa leadership experience, with at least 2 years in a regional or multi-property role (luxury hotel/spa background required).
• Proven record of driving revenue growth,optimizing P&L, and boosting guest satisfaction scores (e.g., Dianping,Trip Advisor).
• Deep expertise in spa operations: treatment menu design, retail merchandising, inventory management, and therapist scheduling.
• Strong financial acumen: budget planning, cost control, and KPI analysis.
• Exceptional leadership skills: ability to inspire teams, resolve conflicts, and develop talent across multiple locations.
• Excellent communication and interpersonal skills; fluent in English (written and verbal) with Chinese as the native language.
• Flexibility to work various shifts and willingness to travel to different properties as required.