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崗位職責(zé)/職位描述

§? 確保全部的顧客留言，信件，傳真和包裹的正確迅速地分類及分發(fā)。

Ensures all guests' messages, mail, faxes and
parcels are handled and distributed promptly.

§? 確保所有顧客需求和要求得到及時關(guān)注并以正確的方式處理。

Ensures that all guest requests and
requirements are attended to promptly and handled in the correct manner.

§? 始終確保迅速、準(zhǔn)確和高效的電話服務(wù)。

Ensures speedy, accurate and efficient
telephone service at all times.

§? 確保與所有部門的溝通和協(xié)調(diào)工作順暢有效，特別是與前臺、銷售、客房、維修、電話、保衛(wèi)等部門之間。

Ensures that communication and co-ordination
of all Departments, with particular emphasis on the interaction between
Concierge and Front Desk, Sales, housekeeping, Maintenance, Telephone, Security
are smooth and efficient. .

§? 負(fù)責(zé)給所有客人提供友善、迅捷的服務(wù)。

Responsible for the provision of friendly and
efficient service to all guests.

§? 確保服務(wù)符合品牌標(biāo)準(zhǔn)的基本要求，適時提供更多可供選擇的品牌服務(wù)。

Ensures that all company minimum brand
standards have been implemented, and that optional brand standards have been
implemented where appropriate.

§? 與客人建立并保持良好的關(guān)系。

Establishes a rapport with guests,
maintaining good customer relationship.

§? 貫徹主人翁精神，并以身作則。保持良好的商業(yè)意識，盡可能抓住每個盈利機(jī)會。

Exemplifies and instils upon the employees
the ownership and a sales attitude to maintain awareness of all sales
opportunities within the Hotel.

§? 確保禮賓部的柜臺、及儲藏室的干凈并妥善保養(yǎng)設(shè)備設(shè)施。

Ensures cleanliness and maintenance of the
Concierge counter, equipment and storage.

§? 確保所有運(yùn)營設(shè)備狀態(tài)良好，并在需要時提出維修要求。

Ensures operating equipment is maintained in
good working order and to report maintenance requirements.

§? 經(jīng)常性的親自確認(rèn)客人、員工得到符合酒店標(biāo)準(zhǔn)的服務(wù)。

Personally and frequently verifies that
guests, employees and members of the public are utilising the Concierge services are receiving service in
line with Hyatt International standards.

§? 協(xié)助確保凱悅溫情及房務(wù)部經(jīng)典20條的實(shí)行。

Assists in making sure that all Touches of
Hyatt and the Rooms Top 20 have been implemented.