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崗位職責/職位描述

確保酒店所有區(qū)域的干凈整潔，包括客房,樓層,公共區(qū)域、后臺區(qū)域（非廚房區(qū)）、員工區(qū)的整潔干凈。

To manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas

§? 確保所有客房部員工遵循品牌承諾并始終提供優(yōu)異的對客服務。

Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest? service at all times.

§? 確保客房部員工適時的為其他部門員工同樣提供優(yōu)質的服務。

Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.

§? 禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§? 保持與顧客和同事的良好合作關系。

Maintains positive guest and colleague interactions with good working relationships.

§? 經常性的親自確認客人在入住酒店的過程中得到盡善盡美的服務。

Personally and frequently verifies that guests are receiving the best possible in-room service