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崗位職責(zé)/職位描述

1.??????
確保遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。

??????????????? Ensures the
delivery of brand promise and provides exceptional guest service at all times.

2.??????
在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T(mén)的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。

??????????????? Provides
excellent service to internal customers in other departments as appropriate.

3.??????
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢(xún)問(wèn)，確保問(wèn)題得到圓滿(mǎn)解決。

Handles all guest and internal
customer complaints and inquiries in a courteous and efficient manner, ???following through to make sure problems are
resolved satisfactorily.

4.??????
與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。

?????????????? Maintains
positive guest and colleague interactions with good working relationships.

5.??????
與客人建立并保持良好的客戶(hù)關(guān)系。

?????????????? Establishes
a rapport with guests maintaining good customer relationships.

6.??????
遵循執(zhí)行所有凱悅溫情和餐飲經(jīng)典20條的標(biāo)準(zhǔn)。

??????????????? Embraces all
Touches of Hyatt and the Food and Beverage Top 20.

7.??????
對(duì)于客戶(hù)調(diào)查結(jié)果做出回應(yīng)并落實(shí)相應(yīng)的改善措施。

??????????????? Responds to
the results of the Consumer Audit and ensures that the relevant changes are
implemented.

8.??????
以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿(mǎn)意度。

Works closely with other employees in
a supportive and flexible manner, focusing on the overall success of the hotel
and the satisfaction of hotel guests.

9.??????
以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門(mén)合作。

Works in a supportive and flexible
manner with other departments, in a spirit of “We work through Teams”.

10.???
按照要求維持所有物品和客用品的標(biāo)準(zhǔn)庫(kù)存量。

??????????????? Maintains
par stocks of all equipment and guest supplies as required.