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崗位職責/職位描述

1.????????Assists to ensure thatthe Food and Beverage activities are aligned with the respective CorporateStrategy, and that the Hotel Actions have been implemented where appropriate.

協助確保餐飲部運作符合其酒店策略，適當執行酒店規章。

2.????????Assists to prepare andupdate Departmental Operations Manuals as appropriate.

在適當的時候協助準備和更新部門營運手冊。

3.????????Assists to conductregular divisional communications meetings and ensure that departmentalbriefings

and meetings are effective and conducted as necessary.

協助定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。

4.????????Ensures that allAssociates deliver the brand promise and provide exceptional guest service atall times.

確保所有員工遵循品牌承諾并始終提供優異的對客服務。

5.????????Ensures that Associatesalso provide excellent service to internal customers in other departments asappropriate.

確保員工同樣在適當的時候為其他部門的內部客人提供優質服務。

6.????????Handles all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.

禮貌而高效地的方式處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

7.????????Maintains positive guestand colleague interactions with good working relationships.

與客人和同事保持基于良好工作關系的互動接觸。

8.????????Establishes and maintaingood customer relationships with customers.

與客人建立并保持良好的客戶關系。

9.????????Personally and frequentlyverifies that guests in the Outlet are receiving the best possible service.

經常親自證實餐廳客人得到的是好的服務。

10.?????Spends time in the Outlet(during peak periods) to ensure that the Outlet is managed well by therespective Associates and functions to the fullest expectations.

在餐廳區域花時間巡視（高峰時段）以確保員工很好地管理餐廳區域并使各項活動達到滿意度。