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崗位職責/職位描述

1.上班前從洗衣房文員處領取，呼機和樓層鑰匙，下班后交回。

Collects pagers and floor master keys fromlaundry clerk before starting work and returns after each shift.

2.傳呼機響三聲后要立即回話并馬上去房間，行李部，或買品部收取洗衣。

Responds within three minutes after beingpaged and immediately proceeds to room to collect laundry parcels from therooms, concierge or lobby shop.

3.如有3小時的快件和急需熨燙的洗衣要首先收取洗燙。

Proceeds to room that have requested forurgent service first e.g. IE, 3hrs, pressing.

4.保證所有快件的洗衣要打上有“急”字的紅色衣簽。

Ensures all urgent service parcels are raggedwith a red tag marked “URGENT”.

5.?在客人面前要有標準的站姿。

Always uses standard salutation in thepresence of guests.

6.?將客人洗衣通過布草喉或親自送到分揀員手里，客人洗衣必須放在布袋子里并系好。

Delivers laundry parcels to sorters by chutedropping or personally.? Laundry parcelsmust be stored in canvas bags and properly tied.

7.?如洗衣從布草喉下來要電話通知分揀員。

Informs sorters by phone if canvas bags arethrown down from the chute area.

8.將所有的洗衣放在分揀員區域的白色車子里。

Places all parcels into white trolleys atsorter’s area.

9.?快件洗衣要通知分撿員注意。

Informs sorters on any urgent service so thatthey are aware.

10.?在去樓層送衣之前要將送衣車擦干凈。

Ensures all valet trolleys are polished andclean before proceeding to the floors for delivery.

11.送衣車上的成衣掛件要按標準不可放得過擠。

Ensures standard procedures in hanging and noover loading of processed garments on trolleys.

12.?所有成衣要順序排列在送衣車上，以便容易找到，快速送衣。

Ensures all laundered garments are arrangedaccording to floor on trolley for easy location and fast delivery.

13.如客人不在房間，沒有填寫洗衣單或放在衣袋里的臟衣服不要收取。

Collects only soiled garments in laundryparcels with list attached if guest is not in the room.

14.為安全起見，收完客衣后要馬上離開房間。

Leaves room immediately after collection forsecurity reasons.

15.保證所有快件洗衣按時送回客人房間。

Ensures all urgent services are deliveredback to room on the specified timing.

16.保證所有洗好送回的衣服放在房間的衣柜里。

Ensures all laundered garments are placed inthe room closet.