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崗位職責(zé)/職位描述

1.????????
記錄客人的點菜，并在結(jié)束電話前復(fù)述客人的點單。

Takes orders from guests and repeats the orders
before ending the telephone conversation.

2.????????
確保按要求正確記錄所有點菜。

Ensures all orders are properly taken as requested.

3.????????
將所有菜品迅速、及時地送至客房。

Delivers order to guests’ room in a prompt and
timely manner.

4.????????
嚴(yán)格遵守酒店的制度和程序，特別是進(jìn)入客房的制度和程序

Strictly adheres to the hotel policies and
procedures especially entering guest rooms.

5.????????
確保不進(jìn)入任何掛有“請勿打擾”標(biāo)志的客房。

Ensures no entry to any guest room with ‘D&D”
sign.

6.????????
得到通知后，迅速收回客房中或走廊上的餐具。

Collects cutlery from guest room or corridor as
soon as being informed.

7.????????
運送所點菜品同時呈送帳單并收取客人支付。

Presents bill and collects payment upon delivering
the food.

8.????????
核對收取的現(xiàn)金，確保所收現(xiàn)金都是真鈔。

Verifies cash received ensuring only genuine money
been collected.

9.????????
核對所有客人呈交信用卡，確保所有信用卡都在有效期內(nèi)。

Verifies all credit cards presented by guest before
to validity of the card.

10.?????
完全了解Micros電腦系統(tǒng)的各方面。

Fully conversant with all aspects of the Micros
System.

11.?????
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。

Have a thorough knowledge and understanding of all
food and beverage items in the menu and the ability to recommend Food and
Beverage combinations and up sell alternatives.

12.?????
支持落實以人為本，示范并加強(qiáng)凱悅價值觀和文化特性。

Supports the implementation of The People
Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture
Characteristics.

13.?????
理解并嚴(yán)格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。

Understands and strictly adheres to Rules and
Regulations established in the Employee Handbook and the hotel's policies
concerning fire, hygiene, health and safety.

14.?????
確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。

Ensures high standards of personal presentation and
grooming.

15.? ? ?

根據(jù)行業(yè)、公司和酒店對于餐飲部職能要求的變化做出反應(yīng)。