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崗位職責/職位描述

1.????????
確保遵循品牌承諾并始終提供優異的對客服務。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

2.????????
在適當的時候為其他部門的內部客人提供優質服務。

Provides excellent service to internal customers in other departments as appropriate.

3.????????
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

4.????????
與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

5.????????
與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.

6.????????
確保酒店最基本的品牌標準都要被貫徹執行。

Ensures that minimum brand standards have been implemented.

7.????????
遵循執行所有凱悅溫情和餐飲經典20條的標準。

Embraces all Touches of Hyatt and the Food and Beverage Top 20.

8.????????
對于客戶調查結果做出回應并落實相應的改善措施。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

9.????????
以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。

Works closely with other employees in a supportive
and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

10.?????
以支持和靈活的態度和“團隊協作”的精神與其他部門合作。

Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

11.?????
記錄客人的點菜，并在結束電話前復述客人的點單。

Takes orders from guests and repeats the orders before ending the telephone conversation.

12.?????
確保按要求正確記錄所有點菜。

Ensures all orders are properly taken as requested.

13.?????
將所有菜品迅速、及時地送至客房。

Delivers order to guests’ room in a prompt and timely manner.

14.?????
嚴格遵守酒店的制度和程序，特別是進入客房的制度和程序

Strictly adheres to the hotel policies and?procedures especially entering guest rooms.