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崗位職責/職位描述

行政

Administration

§? 建立有效精確的文件歸檔系統，紙質以及電子版都應時刻保存

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

§? 保持對所有銷售協議、合同和酒店報價的完整記錄

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

§? 建立有效的文檔跟蹤系統，保證所有預訂交易信息適當保存并可跟蹤查找。

Establishes an efficient trace File to ensure that all business booked is properly tracked.

§? 協助準備銷售報告

Assists in consolidating and preparing Sales report.

賓客服務

Customer Service

§? 在必須時招待來酒店實地考察的客人

Entertains and conducts hotel inspections to clients whenever required.

§? 建立并保持與確定客人的緊密聯系，時常發掘新的商業機會

Establishes and maintains strong relationship?with the established clientele and constantly explores into new business

賓客服務(續)

Customer Service (continued)

§? 與有關運營部門緊密聯系合作，保證滿足客人需求和期望

Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

§? 禮貌有效地處理客人與員工的咨詢，向有關人員報告出現的問題和投訴。如果無法馬上解決問題，保證及時對問題必要跟進

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.? If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

§? 保持對客人和同事的正面互動和良好工作關系

Maintains positive guest and colleague interactions with good working relationships.

市場營銷

Marketing

§? 仔細計劃將銷售咨詢電話轉變成詳細的工作目標

Carefully plans Sales Calls into defined objectives.

§? 協助進行廣泛的競爭者研究，保證對酒店產品良好認知

Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§? 通過電話銷售、合同和文字聯系方式等手段保證酒店高知名度

Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

§? 專業地進行常規電話銷售，開發新客戶

Professionally conducts routine telemarketing activities to identify new accounts.