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崗位職責/職位描述

§? 協助客房部經理及客房部副經理確保部門順暢有效的運轉，并且確保部門的運轉嚴格遵照部門政策和程序進行。

Assists the Assistant Manager, Housekeeping
and Housekeeping Manager in the smooth and efficient running of the
Housekeeping department, ensuring that all the policies and procedures outlined
in the Departmental Operations Manual are strictly adhered to.

§? 確?？头坎康姆兆裱\營手冊中的規定。

Ensures Housekeeping service standards are in
accordance with the Operations Manual.

§? 記錄當班日志，并跟進來自其他主管的未盡事宜報告。

Logs daily events in Supervisor’s Logbook and
follow-up on information reported by the other Supervisors daily.

§? 為客房服務員準備工作記錄表。

Prepares worksheets for daily Housekeeping
Attendants.

§? 每周兩次為客人提供適宜的免費開夜床服務。

Makes requisition twice weekly of amenities
for “Turndown” service.

§? 準備迷你吧和庫房盤點報告，及房間缺陷清單。

Prepares reports for Mini bar, Inventory,
Room defects.

§? 確保所有客房服務員遵循品牌承諾并始終提供優異的對客服務。

Ensures Housekeeping Attendants deliver the
brand promise and provide exceptional guest service at all times.

§? 確保客房部員工適時的為其他部門員工提供同樣優質的服務。

Ensures Housekeeping Attendants also provide excellent
service to internal customers as appropriate.

§? 禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.

§? 保持與顧客和同事之間良好的合作關系。

Maintains positive guest and colleague
interactions with good working relationships.

§? 與副經理一起準備每周工作安排表，確保其反映行業需求和主要的績效指示。

Works with the Assistant Manager to prepare
weekly work schedules, making sure that they reflect business needs and other
key performance indicators.

§? 準備并分發房態記錄表。

Prepares and issues Room Status Report.

§? 分配開夜床服務的任務。

Distributes “Turndown” amenities.

§? 負責客房服務員的工作分配和具體職責。

Assigns duties and responsibilities to
Housekeeping Attendants.