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崗位職責/職位描述

·????????Ensure working knowledge of all hotel public areas

熟悉酒店所有公共區域。

·????????Ensure cleaning schedules are completed in aroutine and timely manner

確保及時完成日常保潔工作。

·????????Respond to emergencies effectively and efficiently

有效地處理應急事件。

·????????Liaise with Housekeeping Supervisor in relation tochemical usage, problems or rectification suggestions

與客房部領班溝通關于化學清潔用品使用的事宜，匯報發現的問題并提出相應的整改建議。

·????????Contribute to Housekeeping Departmental Meetings

參與客房部部門會議。

·????????Maintain knowledge of special programs and eventsin the hotel in order to recognise and respond to guests needs

掌握酒店各類特殊活動信息以便發現并滿足客人需求。

·????????Maintain Hotel information to be able to provideinformation to guests

熟悉酒店情況，向客人提供相關信息。

·????????Assist guests and escort them to locations withinthe hotel at their requests

樂于幫助客人，并按照客人的要求陪同其到達酒店內的指定地點。

·????????Complete tasks as directed by Management

完成管理層交辦的工作。

·????????Refer major complaints to management

向上級領導匯報客人的重大投訴。

·????????Operate equipment safety and sensibly

安全正確地使用保潔設備。

·????????Maintain stock levels

合理保持保潔用品的存貨量。

·????????Recycle where possible

盡可能對資源進行再利用

·????????Works in line with business requirements

按照業務要求開展工作