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崗位職責/職位描述

Job Purpose 職位描述

Front Desk Captain provides warm and natural guest services, handles the set-up of daily reservations and check in and check out of guests and all guest services in accordance with the hotel objectives, performances and quality standards.

前臺領班提供熱情和親切的對客服務，處理日常的預訂業務。根據酒店的目的和工作標準，為客人辦理入住登記和結賬手續以及其他所有的工作標準。

Primary Responsibilities 主要職責

* To have complete knowledge of the operational systems at Front Office.

* To have complete knowledge of Hotel & bAccor Program e.g. ALL, Accor plus 2.0 products.

* Builds relationship with guests to delight and gain loyalty.

* Performs check-ins and check-outs efficiently.

* Coordinate with other department on all the rooms assigned.

* 全面掌握前廳部操作系統專業知識。

* 全面掌握酒店及雅高集團會員活動知識。例如雅高心悅界，Accor plus 2.0雅高臻享卡。

* 與客人建立友好關系， 使其獲得驚喜，贏得客人忠實感。

* 高效率地辦理入住和退房手續。

* 與其他部門溝通協調，以便更好地為客人準備好房間。

Knowledge and Experience 知識和經驗

* At least 1 year working experience.

* College degree or above.

* Pro-active working attitude,strong sense of resonsibility.

* Good communication and interpersonal skills.

* Basic written and spoken English skills.

* 至少一年以上工作經驗。

* 大專及以上文憑。

* 工作態度認真積極，有較強的責任心。

* 有良好的溝通表達能力。

* 基本的英語書寫和口語能力。