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崗位職責/職位描述

工作職責：
1.To maintain a high customer service focus by approaching your job with the customers always in mind.
在整個工作過程中，始終保持高度的客戶服務意識。

2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。

3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能夠提出對酒店的運作及環境有益的意見或建議。

4.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能夠積極的向客人及供應商推薦酒店的服務及設施。

5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作過程中能夠做好本職工作，保證自己及其他人的安全。

6. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。

任職資格：
1. Relevant work experience.
相關工作經驗。

2. Possess excellent customer service awareness, sales, and communication skills, and be familiar with the use of catering software systems.
良好的對客服務意識、銷售和溝通能力，熟悉餐飲軟件系統的使用。

3. Good team spirit.
良好的團隊合作精神。