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崗位職責/職位描述

工作職責：
Fully responsible for the daily operation and management of the executive lounge, ensuring the provision of high－quality exclusive services for VIP guests verify；
全面負責行政酒廊的日常運營管理工作，確保為VIP客人提供高品質的專屬服務體驗；

Supervise the service process execution of the executive lounge staff, regularly conduct service standard training and quality inspections
督導行政酒廊員工的服務流程執行，定期進行服務標準培訓與質量檢查；

Handle special needs and complaints from administrative floor guests, establish a comprehensive customer file and preference recording system
處理行政樓層客人的特殊需求及投訴，建立完善的客戶檔案與偏好記錄系統；

Coordinate resources from the front desk department, guest room department, and other departments to ensure that the facilities and equipment on the administrative floor are in good condition
協調前廳部、客房部等部門資源，保障行政樓層設施設備處于良好狀態；

Develop innovative solutions for administrative floor services, regularly analyze customer satisfaction data, and propose improvement measures
制定行政樓層服務創新方案，定期分析客戶滿意度數據并提出改進措施；

Responsible for the supervision of catering services in the executive lounge
負責行政酒廊的餐飲服務監管；

任職資格：
Experience in high－end hotel front desk or room management, familiar with Marriott Group service standards preferred
具備高端酒店前廳或客房管理經驗，熟悉萬豪集團服務標準者優先考慮；

Excellent customer relationship maintenance skills, able to keenly perceive the personalized needs of high net worth customers
出色的客戶關系維護能力，能敏銳洞察高凈值客群的個性化需求；

Fluent in Mandarin and English communication skills, able to handle the service needs of international customers
流利的普通話及英語溝通能力，能處理國際客人的服務需求；

Strong team leadership and cross departmental coordination skills, able to withstand high－intensity work pressure
具備較強的團隊領導力和跨部門協調能力，能承受高強度工作壓力；

Proficient in using hotel management systems such as Opera, Marsha, and Office software
熟練使用Opera、Marsha等酒店管理系統及Office辦公軟件；