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崗位職責/職位描述

1.Minimum 2 years' previous management experience in Front Office operations

2.Degree or Diploma in Hospitality Management is an asset

3.Bilingual in Mandarin & English

4.Exceptional interpersonal and organizational skills; written and verbal communication skills

5.Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs.

6.Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

7.Enthusiastic team player, with strong self initiative

8.Strong guest service orientation and training skills background required.

9.Highly organized, results-oriented with the ability to be flexible and work well under pressure.

10.Strong guest service orientation and training skills background required.

11.Ability to work independently and prioritise responsibilities

12.Experience in Hotel loyalty programs, such as Fairmont’s Presidents Club

1.至少兩年的前廳運營管理經驗。

2.擁有酒店管理學歷或文憑優先

3.懂英語和漢語。

4.具有優良的書面和口頭溝通、人際關系和領導能力

5.了解計算機化的前廳系統，重點在基于Micros—Fidelio的程序。

6.熟練地運用Windows環境下的計算機（Word、Excel、PowerPoint）。

7.熱心、具有團隊意識，很強的主動性。

8.要求具有強有力的賓客服務培訓和訓練技能。

9.具有高度的組織性、注重結果，有能力靈活地在壓力下工作。

10.要求有強大的客戶服務培訓技能背景。

11.能獨立工作，責任至上。

12.具有酒店忠誠度計劃的經驗，例如費爾蒙酒店的總裁俱樂部