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崗位職責(zé)/職位描述

【崗位職責(zé)】

·??????????In the absence of a Manager, conducts shift briefings to ensure hotelactivities and operational requirements are known.

當(dāng)經(jīng)理不在場(chǎng)時(shí)，負(fù)責(zé)人才的監(jiān)督和管理指導(dǎo)，確保部門(mén)的正常運(yùn)行。

·??????????Endeavour to resolve all complaints during shift and logs all complaintsin log book for further follow up.

全力解決客人的投訴，并負(fù)責(zé)將所有投訴進(jìn)行記錄和跟進(jìn)解決。

·??????????Assist with menu and wine list creation.

協(xié)助開(kāi)發(fā)新菜單和酒水單。

·??????????Supervise outlet service.

監(jiān)督和管理部門(mén)服務(wù)標(biāo)準(zhǔn)。

·????????Adhere to hotel brand standards.

堅(jiān)持酒店的品牌標(biāo)準(zhǔn)。

·????????Maintain a high level of product and service knowledge in order toexplain and sell services and facilities to guests.

保持高水平的酒店產(chǎn)品和服務(wù)知識(shí)，以便向客人解釋和介紹相關(guān)的服務(wù)設(shè)施。

·????????All Talents may be assigned to other duties in the hotel as and whenrequired by business levels.

所有人才都要求體現(xiàn)酒店節(jié)能意識(shí)并有效地操作節(jié)約成本的程序。

·??????????Goodoral and written communication skills

良好的口頭及書(shū)面溝通能力

·??????????Min 2-year experience in hotel engineering operation insimilar capacity, preferably with international hotel chain

至少2年酒店相關(guān)運(yùn)做經(jīng)驗(yàn)，最好具有國(guó)際連鎖酒店工作經(jīng)驗(yàn)

·??????????HotelRestaurant Management graduate

酒店管理專(zhuān)業(yè)畢業(yè)

·??????????Associatedegree or above

全日制大專(zhuān)（含）以上學(xué)歷

·??????????Experiencedin all aspects of restaurants service

餐飲服務(wù)的各方面豐富經(jīng)驗(yàn)