- 職位性質(zhì)：全職
- 工作地區(qū)：福州市鼓樓區(qū)
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-4千
- 職位有效期：2026-04-02至2026-07-01
職位：行政樓層接待員
崗位職責(zé)/職位描述
The Club Concierge providespersonalized guest services such as check-ins and check-outs, secretarial andconcierge services, mail and information, airline reservations/confirmationsand food and beverage service.
豪華閣賓客服務(wù)員為客人提供個(gè)性化服務(wù)如，入住、退房、秘書(shū)和禮賓服務(wù)、郵件和問(wèn)訊、航空預(yù)定和餐飲服務(wù)
To have knowledge of theoperational systems at Front Office.
??????? 掌握前臺(tái)的操作系統(tǒng)
- ???To have complete knowledge ofShangri-La’s standard operating policies and procedures for Horizon Club.
?????? 掌握豪華閣的香格里拉標(biāo)準(zhǔn)操作程序
- To have knowledge of Shangri-La’s Programmes e.g. Shangri-LaCircle, FFP, Guest History.
?????? ?掌握香格里拉的計(jì)劃，如香格里拉
???????? 會(huì)、積分里程、客史
-??? Builds relationship with gueststo delight and gain loyalty.
??????????建立客戶關(guān)系令客人愉悅和贏得忠誠(chéng)度
- ??????Ensures all interactions withguests are handled professionally and with care adhering to hotel’s policiesand procedures.
?????? ?確保專業(yè)處理和關(guān)心與客人的交流互動(dòng)，遵守酒店的政策和程序
- ???Checks house status for HorizonClub floor
????? 檢查豪華閣樓層的房態(tài)
- ?Works with Front Office RoomsController to pre-assign rooms for all Horizon Club reservations, taking noteof special requests and early arrivals
????? 和房控員通力合作為豪華閣樓層的預(yù)定提前排房，記錄客人的特殊需求
- ??Coordinates with Housekeepingon the set up of amenities in Horizon Club rooms prior to guests’ arrival.
???? 在客人抵店前和客房部協(xié)調(diào)豪華閣房間致意品的擺放
