- 職位性質(zhì)：全職
- 工作地區(qū)：福建省福州市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4.5千-6.5千
- 職位有效期：2026-03-31至2026-06-29
職位：賓客關(guān)系高級(jí)主管
崗位職責(zé)/職位描述
-Responsible for all Shangri- la Circle andVIP guests.? Assist guests to ensure that they receive utmost care during their stay.
負(fù)責(zé)所有的貴賓金環(huán)會(huì)會(huì)員及所有的VIP。協(xié)助并確保客人在入住期間得到照顧。
-Coordinates withall concerned departments to fulfill guest?needs
協(xié)調(diào)相關(guān)部門(mén)時(shí)刻滿足顧客的需求。
-To walk the talk about customer delight and be arole model for your team with regards to “ Customer Delights”.
在顧客喜出外望計(jì)劃上上言出必行，起榜樣作用。
-Ensures guest requests and room assignments aremet.
確保顧客的需求得到滿足和房間安排到達(dá)他的要求。
-Pays special attention to VIP’s, GC and LongStaying Guests.
特別關(guān)注VIP,GC及長(zhǎng)住客
-Anticipates the needs of the guests and meets theirneeds as much as possible.
盡可能的預(yù)計(jì)，并滿足顧客的需求
-Ensures VIP, GC and normal guests are bid farewellupon departure.
確保在VIP,GC及普通客人離店時(shí)的問(wèn)候。
-Performs In-room check-in and check-outfor VIP guests.
為VIP顧客提供in-roomcheck-inand check-out 服務(wù)。
-Be an encouragement and support each other indelighting our customers.
鼓勵(lì)并支持員工的讓顧客喜出望外。
-Assists in carrying out training programs for thedepartment.
協(xié)助部門(mén)培訓(xùn)計(jì)劃的進(jìn)行。
-Assists and supports Divisional Trainer.
協(xié)助并支持部門(mén)的培訓(xùn)師。
-Identifies and implements training based ondepartmental needs.
基于部門(mén)的需求制定并實(shí)施培訓(xùn)計(jì)劃。
-Up front, hands-on, visible leadership.
預(yù)先，實(shí)踐，有形的領(lǐng)導(dǎo)力
-Provides positive feedback and reinforcement.
提供積極的反饋和強(qiáng)化
-Encourages and develops teamwork.
鞏固和發(fā)展團(tuán)隊(duì)精神
