- 職位性質(zhì)：全職
- 工作地區(qū)：重慶市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：18-35
- 計(jì)算機(jī)能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-3.2千
- 職位有效期：2026-05-29至2026-08-27
Job Responsibility:
崗位職責(zé)：
1.Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.?
根據(jù)凱賓斯基和領(lǐng)先的質(zhì)量保證(LQA)標(biāo)準(zhǔn)，以友好和關(guān)心的方式為客人辦理入住和退房手續(xù)。
2.Ensure that LQA results are above 85%.
確保LQA結(jié)果在85%以上。
3.Upon check in, register guest and assign rooms.? Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.? Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.??
入住后，登記客人并分配房間。盡可能滿足特殊要求。如有需要，協(xié)助客人填寫登記卡。運(yùn)用有啟發(fā)性的銷售技巧來銷售房間和推廣酒店的其他服務(wù)。核實(shí)客人的付款方式，并遵循既定的信用檢查程序或?qū)F(xiàn)金處理付款轉(zhuǎn)交給收銀員。
4.Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.? Receive payment from guests. Settle the guest account and give copy of the invoice.?
客人離開后，辦理客人退房手續(xù)。查詢最后一分鐘的費(fèi)用。接受客人的付款。結(jié)清客人帳并出具發(fā)票復(fù)印件。
5.Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.? At the end of shift, balance their cash float.?
根據(jù)程序處理前廳部收銀員的所有事務(wù)，如向客人收取費(fèi)用和兌換外幣。在輪班結(jié)束時(shí)，平衡他們的現(xiàn)金流量表。
6.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.? It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.?
以友好和關(guān)心的態(tài)度回答客人的所有要求和問題，無論是通過電話還是當(dāng)面，提供/接收信息并采取適當(dāng)?shù)男袆?dòng)，或?qū)⑹虑榻唤o相關(guān)人員處理。它可能包括但不包括發(fā)放保險(xiǎn)箱，處理信息或處理投訴。
7.Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.?
通過通知客房部晚退房、早退房和特殊要求來協(xié)調(diào)房間狀態(tài)的更新。
8.Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.??
了解產(chǎn)品和服務(wù)知識以及酒店的日常和會(huì)議活動(dòng)。
9.Possess a working knowledge of the room reservation procedures.??
熟悉客房預(yù)訂流程。
10.Maintain the neatness of his/her working area.
保持工作區(qū)域的整潔。
Job Requirements:?
任職要求：
1.Minimum of one year experience in a customer service position
至少一年的客戶服務(wù)工作經(jīng)驗(yàn)
2.Brief knowledge of hotel operations & Computer systems? ??
熟悉酒店運(yùn)營及電腦系統(tǒng)
