


●??????Direct receipt, qualificationand coordination of event & group requests (incl. leads, RFPs, etc.)defined by their direct supervisor.
直接接收、評定和協調來自直接上級的訂單(包括信息,RFPs,等。)
●??????Handle requests according tothe relevant standards within a maximum of 5 (business) hours of its receipt.
???????????在接到訂單后5(工作)小時內按章相關標準處理請求。
●??????Apply the Kempinski MICE SOP’sfrom group enquiry to contracting.
???????????將凱賓斯基MICE執行標準從集團要求落實在合同中。
●??????Ensure the ideal and mosteffective utilisation of the meeting and conference rooms.
???????????確保最理想和有效的利用會議室。
●??????Carry out site inspections withpotential MICE clients in coordination with the Field Sales department.
???????????配合銷售團隊發掘潛在MICE客戶。
●??????Realise up sell possibilitiesto meet and surpass Group & Event budget goals.
???????????有意識的提升銷售可能性,以達到并超出宴會收益目標。
●??????Thoroughly input, supervise andmaintain the requests in the Opera S&C System according to the data inputstandards.
根據相關數據輸入標準,完成、監督并維護Opera S&C系統中的輸入。
●??????Create activities to ensureongoing maintenance of bookings.
???????????創造活動以確保后續持續的預定。
●??????Generate proper proposals andcontracts.
????????????創建恰當的報價書及合同。
●??????Follow up on sent out proposalswithin 24 hours (1 working day) to ensure the client has received theinformation and to clarify possible questions and issues.
???????????24小時內(一工作日)追蹤已發出的報價書,以確保客戶已收到并清楚細節。
●??????Handle the enquiries untilconversion to definite bookings including negotiation, contracting, and siteinspection before handing over to the Event Manager (or to the Group &Event Coordinator).
???????????處理客人的疑問包括談判、簽約和視察直到確定。
●??????Ensure a proper handover of theconverted business to the Event Manager / Group & Event Coordinator withall relevant information forwarded.
???????????保證相關信息全部轉交至宴會協調員。
●??????Introduction of the EventManager / Group & Event Coordinator to the client.
??? ????????將團隊宴會銷售總監引見給客戶。
●??????Conduct exit interview withimportant customer after their event – asking for future business.
???????????宴會后回訪客戶,以求日后合作。
●??????Cross-sell to other hotelswithin the Kempinski Group (and GHA).
???????????交叉銷售至其他凱賓斯基酒店(或GHA集團酒店)。
●??????Conduct regular competitionchecks.
常規競爭檢查。
●??????Review monthly results andforecasts to recommend and execute activities required to ensure the hotelincreases the market share and maximises its revenue.
???????????審核每月的真實收益和預期目標,推薦并執行相關活動以確保酒店市場的增長,并最大化收益。
●??????Proper maintenance of LOS/CANand UNC business.
???????????維持丟失、卻小 和 無法確定的客戶。
●??????Further administrative tasksand other possible assigned duties.
???????????其它管理任務及可能被分配到的工作。
●??????Performs any other duties asassigned to them by management.
???????? 執行分配給他的任何其它管理職責。