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Plan and supervise the day today operations of the Reception section which are related to the arrival anddeparture of guests, including the room sales, the room assignments of VIPs,Groups and Crews and room registrations.

計劃和監(jiān)督接待部門與客人的到來和離開的日常工作，包括客房銷售、VIP、計劃團隊和機組人員的房間分配以及客房登記。

Coordinates and monitors the work of direct subordinates andverifies that all receptionists are well groomed in order to ensure clients’satisfaction and adherence to service standards.?

協調和監(jiān)督直接下屬的工作，確保所有前臺人員都經過良好的培訓，以確保顧客滿意并遵守服務標準。

Carry out training for new employees and on the job training.Motivates staff to bring about excellent performance.?

對新員工進行培訓和在職培訓，激勵員工創(chuàng)造卓越的業(yè)績

Handles guest requests and complaints in a polite and efficientmanner, gives further instructions to the relevant staff if needed to ensurecustomer satisfaction and maintains a record of all complaints received fromall guests.? Follow up when necessary.

禮貌有效的地處理客人的要求和投訴，如有需要，向相關人員提供進一步指導，以確保顧客滿意，并保存所有客人的投訴記錄，必要時跟進。

Liaise and coordinate with various departments to ensure allinformation on guests are accurate such as rate, room type, billing,? guest requests and oversee that guests’specific requirements are addressed in an efficient manner.??

與各部門保持聯系和協調，確保所有關于客人的信息是準確的，如房價，房間類型，賬單，客人的要求，并監(jiān)督客人的具體要求得到有效處理。

Keep abreast on hotel products and services as well as on touristand business traveling information that may be of any interest to our guests.

了解酒店產品和服務，以及客人可能感興趣的旅游和商務旅游信息。

Constant training of subordinates.

要經常培訓下屬員工。

Supervise all cashier work of subordinates.

監(jiān)督下屬所有出納工作。

Update all on loyalty programme.

更新所有忠誠計劃。

At the end of shift, dohandover reporting guest complaints, unusual situations and incidents that needfollow up, to ensure efficiency in the operation.

當班結束時，做好客人投訴，異常情況和需要跟進的事件的交接報告，確保工作效率。

Accomplish a set of administrativeduties such as briefing, producing, reviewing and writing reports and otherspecific duties related to the job function.

完成一系列行政職責，如簡報、制作、審查和撰寫報告以及與工作職能相關的其他具體職責。

Any other duties, which may beassigned to you from time to time as directed by your Supervisor or Manager.

根據主管與經理的指示，負責分配下來的其他任務

Additionalresponsibilities and tasks can be added at any time according to the needs ofthe business and of the hotel.