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崗位職責/職位描述

工作職責：Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. 負責所有與前臺相關的活動，如接待、辦理入住和退房手續、給客人安排客房、外匯業務以及協助處理客人的問詢等。? Maintains cashier float and ensures accurate daily report of all money received. 保持庫存現金限額并保證每日對所收現金進行準確報告。? Cashes hotel guest’s personal and travelers checks and assists with currency exchange. 為酒店客人的個人支票及旅行支票兌換現金，并協助進行外匯兌換。? Performs the audit balances and prepares all works for audit in an orderly fashion 執行審計結余，并為審計工作進行各項有序的準備。? Registers and rooms all arrivals according to established procedures. 按照既定工作程序為所有來客登記并安排房間。? Maintains intimate knowledge of departmental standards and procedures. 熟知部門標準工作程序。? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. 履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。任職資格：.High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.具有高中學歷或酒店行政管理，酒店管理或相關的職業證書。.1 year experience in guest / customer service, or an equivalent combination of education and experience. 擁有 1年賓客服務部工作經驗，或與此相當的教育和相關工作經驗結合的背景。.Oral proficiency in English or second foreign language and mandarin.具備較強的英語口語能力或者第二門外語和普通話。