崗位職責
1.查看交班記錄,了解上一班的移交事項,并負責處理;
2.熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動;
3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益;
4.熟練總臺各項專業(yè)業(yè)務和技能,搞好對客服務;
5.熟練掌握店內信息,提供準確的問訊服務;
6.負責為下榻酒店的賓客辦理入住登記手續(xù);
7.負責客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度;
8.制作有關報表,為其它部門提供準確的接待信息。
崗位要求
1.大專以上文化程度,流利的英語口語;
2.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;
3.通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規(guī)范。
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立即溝通
晉江馬哥孛羅大酒店是馬哥孛羅酒店管理集團旗下福建省泉州地區(qū)首家國際化管理的豪華酒店,一直致力于品牌服務創(chuàng)新和國際標準化的服務,為客人提供精致高雅,時尚的住宿體驗,是商旅客人的首選品牌,能讓客人能感受到傳奇般的禮遇。現(xiàn)因酒店發(fā)展需要,特誠邀樂于從事酒店業(yè)并富有酒店工作經驗的人士加盟到我們的團隊中來,酒店提供優(yōu)厚的薪酬和福利待遇,良好的工作環(huán)境和事業(yè)發(fā)展的平臺。酒店為外地員工提供設施齊全的員工宿舍。Marco Polo Jinjiang is managed by Marco Polo Hotels and opened in February 2010. As the first international luxury hotel in Grand Quanzhou area of FujianProvince, we are committed to delivering high quality product and service to all our valuable guests and creating value in every encounter by following Marco Polo Wayto make it the first choice for business and leisure travellers.We warmly welcome you to join Marco Polo Family and bring in your experience to meet the new challenges for your brilliant future by offering our competitive compensation & benefits, friendly working ambiance and career growth opportunity.The luxurious Marco Polo Jinjiang is located in the heart of Jinjiang City, southeast of Fujian Province and is the city’s first international hotel built to 5-star specifications. It’s just only 5 minutes to the Jinjiang airport, 30 minutes' drive from Jinjiang Railway Station and 1 hour’s drive from Xiamen. It boasts 280 rooms with 27 suites, all designed and furnished to the highest standard, offering simple charm and local elegance.