- 職位性質(zhì)：全職
- 工作地區(qū)：上海市
- 招聘人數(shù)：若干
- 學 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：6千-7千
- 職位有效期：2026-05-20至2026-08-18
職位：前臺主管 Front Desk Supervisor
崗位職責/職位描述
·?Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. ?Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
·?負責管理所有前廳單位的運營效率和服務工作。根據(jù)設定的說明和標準提供及時和專業(yè)的入住和退房服務。
At InterContinental Hotels & Resorts?we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·?Be charming?by being approachable, having confidence and showing respect.
·?Stay in the moment?by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
·?Make it memorable?by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲際酒店及度假村，我們希望賓客感覺風格獨特、時尚現(xiàn)代和深入洞悉，這意味我們需要你：
·?親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力的你。
·?理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。
·?見多識廣、分享閱歷、展現(xiàn)你的風格來創(chuàng)造令人感覺特別的時刻，做到令人難忘。
Duties and Responsibilities工作職責
·?Conducts shift briefings to ensure Hotels?activities and operational requirements are known
·?進行有效的交接班簡報工作，以明確酒店活動和運營要求
·?Supervise front office operations during assigned shift including:
·?在當班期間監(jiān)督前廳部運營情況，包括：
o?Maintenance of guest information
o?維護客戶信息
o?Maintenance of information about local events
o?維護當?shù)鼗顒拥男畔?
o?Compile occupancy statistics
o?統(tǒng)計入住情況
o?Supervise the use of he public address system
o?監(jiān)督公共廣播系統(tǒng)的使用
o?Supervise group bookings
o?監(jiān)督團組預訂情況
o?Assisting with serious complaints
o?協(xié)助解決嚴重投訴問題
·?Supervise cashiering activities during shift including:
·?在當班期間監(jiān)督收銀活動，包括：
o?Cash handling and banking procedure
o?現(xiàn)金處理和銀行業(yè)務程序
o?Dealing with irregular payments
o?處理非法支付情況
o?Instructing staff in credit policies and facilities
o?就信用政策和設備對員工進行指導
o?Instructing staff in cash security procedures
o?就現(xiàn)金安全程序?qū)T工進行指導
o?Carry out debtor control
o?實施應收帳款控制
o?Prepare reports
o?準備財務報告
o?Supervise the cashiering system
o?對收銀系統(tǒng)實施監(jiān)管
·?Works with Superior and Human Resources on manpower planning and management needs
·?與上級領導和人力資源部一起進行人力規(guī)劃和管理需求。
·?Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
·?與上級領導和財務總監(jiān)一起編制和管理部門預算。
