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崗位職責/職位描述

Duties and Responsibilities工作職責????????????

·???????? Conducts shift briefings to ensure hotel activities and operational requirements are known

·???????? 進行有效的交接班簡報工作，以明確酒店活動和運營要求

·???????? Supervise front office operations during assigned shift including:

·???????? 在當班期間監督前廳部運營情況，包括：

·???? Maintenance of guest information

·???? 維護客戶信息

·??? Maintenance of information about local events

·??? 維護當地活動的信息

·???? Compile occupancy statistics

·?? 統計入住情況

·??? Supervise the use of he public address system

·?? 監督公共廣播系統的使用

·???? Supervise group bookings

·???? 監督團組預訂情況

·?? Assisting with serious complaints

·??? 協助解決嚴重投訴問題

·???????? Supervise cashiering activities during shift including:

·???????? 在當班期間監督收銀活動，包括：

·???? Cash handling and banking procedure

·??? 現金處理和銀行業務程序

·???? Dealing with irregular payments

·???? 處理非法支付情況

·??? Instructing staff in credit policies and facilities

·???? 就信用政策和設備對員工進行指導

·??? Instructing staff in cash security procedures

·???? 就現金安全程序對員工進行指導

·???? Carry out debtor control

·??? 實施應收帳款控制

·???? Prepare reports

·???? 準備財務報告

·??? Supervise the cashiering system

·??? 對收銀系統實施監管

·???????? Works with Superior and Human Resources on manpower planning and management needs

·???????? 與上級領導和人力資源部一起進行人力規劃和管理需求。

·???????? Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

·???????? 與上級領導和財務總監一起編制和管理部門預算。

ACCOUNTABILITY責任范圍

Number of employees supervised ?管理的員工

Direct? ? Bell Captain / Guest Service Agents

直接????????? 行李領班，前臺接待

Indirect????? N/A

間接???????? ?無

Annual Operating Profit/Payroll Budget ??年度經營利潤和薪金預算

·???????? N/A

·???????? 無

Key Metrics ?主要績效指標

·???????? Completion of assigned tasks

·???????? 完成分配給的工作的情況

Decision Making Responsibilities (Decision Rights) ??決策職責(決策權)﹣

·???????? Matters pertaining to Front Desk operations

·???????? 與前臺相關的事宜

·???????? Within the authority as assigned for Hotel Band 7 role

·???????? 酒店職位7級所擁有職權范圍

QUALIFICATIONS AND REQUIREMENTS任職要求

Required Skills ?技能要求

·???????? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·???????? Proficient in the use of Microsoft Office and Front Office System

熟練使用微軟辦公軟件和前臺系統

·???????? Problem solving and organizational abilities

具有解決問題和組織能力