- 職位性質：全職
- 工作地區：浙江省湖州市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5.5千
- 職位有效期：2026-05-29至2026-08-27
負責組織和協調前臺接待工作，向客人傳遞良好的品牌形象和服務態度，保障客戶的滿意度。
Responsible for organizing and coordinating reception work, delivering good brand image and service attitude to guests, and ensuring customer satisfaction.
職責義務：
Duties & Responsibilities:
1.監督員工的對客關系事宜，確保通過對客人的認知和關注，提高客人對酒店整體入住體驗的滿意度。
Supervise guest relations with staff to ensure that guests' satisfaction with the overall hotel stay experience is improved through awareness and attention to guests.
2.掌握客房預訂情況，向部門經理報告重要團體和客人的訂房情況，檢查VIP通知單的發送情況，負責VIP接待工作的落實。
Mastered the room reservation status, reported the reservation status of important groups and guests to the department manager, checked the delivery of VIP notification, and was responsible for the implementation of VIP reception work.
3.及時準確的回應所有客人的要求，并通過自己的專業知識為客人提供最好的建議。
Respond to all guest requests in a timely and accurate manner, and provide the best advice to guests through their professional knowledge.
4.負責前臺財產、設備的使用管理和保養工作，及各類資料的收集、存檔及管理工作。
Responsible for the use, management and maintenance of front desk property and equipment, as well as the collection, archiving and management of various materials.
5.檢查每日的報表是否有誤，并及時糾正。
Check the daily report for errors and correct them in time.
6.建立體質良好的賓客關系，努力增加客房銷售。
Establish healthy guest relationships and strive to increase room sales.
專業知識技能：
Job Knowledge / Skill:
1.有同崗位工作經驗1年以上。
More than 1 year working experience in the same position.
2.身體健康，品貌端正，形象氣質佳。
Good health, good appearance, good image and temperament.
3.優秀的組織管理能力。
?Excellent organization and management ability.
4.優秀的交際能和溝通技巧。
Excellent interpersonal skills and communication skills.
5.善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。
Good at communicating with guests, dealing with thoughtful and decisive, can independently deal with various complaints.
