- 職位性質：全職
- 工作地區：浙江省湖州市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-04-08至2026-07-07
職責義務：
Duties & Responsibilities:
1.負責酒店賓客關系的日常維護與管理，確保賓客獲得卓越的服務體驗。
Responsible for the daily maintenance and management of the hotel's guest relations, ensuring that guests receive an outstanding service experience.
2.主動與賓客溝通，了解需求并及時解決投訴與問題。
Actively communicate with guests, understand their needs, and promptly address complaints and issues.
3.協調各部門資源，確保賓客特殊需求得到滿足。
Coordinate the resources of all departments to ensure that the special needs of guests are met.
4.收集賓客反饋并分析，提出改進建議以提升服務質量。
Collect feedback from guests and analyze it, then propose improvement suggestions to enhance service quality.
5.協助制定并執行賓客忠誠度計劃，提高回頭率。
Assist in formulating and implementing the guest loyalty program to increase the rate of repeat business.
6.定期提交賓客關系報告，為管理層提供決策支持。
Regularly submit guest relationship reports to provide decision-making support for the management team.
專業知識技能：
Job Knowledge / Skill:
1.具備優秀的溝通能力和服務意識，能夠處理復雜賓客關系。
Having excellent communication skills and a strong sense of service, capable of handling complex guest relationships.?
2.具備較強的應變能力，能高效解決突發問題。
Possess strong adaptability and be capable of efficiently resolving unexpected issues.?
3.良好的團隊協作精神，能與各部門有效配合。
Excellent teamwork spirit, capable of effectively cooperating with various departments.
4.熟練使用辦公軟件，具備基本數據分析能力。
Proficient in using office software and possessing basic data analysis skills.?
5.注重細節，工作有責任心，敢于承擔責任，執行力較強。
Pay attention to details, have a strong sense of responsibility at work, be willing to take on responsibilities, and have strong execution ability.
