- 職位性質：全職
- 工作地區：浙江省湖州市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-04-08至2026-07-07
職責義務：
Duties & Responsibilities:
1. 對前臺進行日常管理，用敏銳的判斷力和決斷力解決客戶的問題。
Conduct daily management of the front desk, and use sharp judgment and decisiveness to solve customers' problems.
2. 關注VIP及有特殊要求的預訂，及時更新系統相關信息，確保VIP及團隊預訂的良好運作，監督住店客人房價變更情況。
Pay attention to VIP and reservations with special requirements, update system information in a timely manner to ensure the smooth operation of VIP and group reservations, supervise the changes in room rates for guests.
3. 進行有關的市場計劃分析制定部門工作計劃，完成工作報告。
Conduct market plan analysis and formulate departmental work plans, complete work reports.
4. 引入新的優悅會會員，確保會員應得利益，為會員提供優質專業的服務。
Introduce new members of the Club Card, ensure the benefits of members, provide high-quality and professional services to members.
5. 督導下屬部門主管，委派工作任務，明確崗位責任，隨時調整工作部署。監督領導整個前臺團隊的工作，以優質的服務標準，獲得客人的滿意。
Supervise subordinate department managers, assign tasks, clarify job responsibilities, and adjust work deployment at any time. Supervise the work of the entire front desk team, and obtain guests' satisfaction with high-quality service standards.
6.負責及整個酒店前廳部的運作收集對客服務過程中所產生的問題信息，及時做出響應和補救。
Collect information on problems arising during guest services throughout the hotel's front office department, respond and remedy promptly.
專業知識技能：
Job Knowledge / Skill:
1.良好的溝通技巧。
Excellent communication skills.
2.良好的英語口語和書面表達。
Good oral and written English skills.
3.與所有團隊成員保持良好關系。
Maintain good relationships with all team members.
4.較強的團隊合作意識、責任感及自我激勵能力。
Strong teamwork awareness, sense of responsibility, and self-motivation.
