- 職位性質：全職
- 工作地區：浙江省湖州市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：8千-1.2萬
- 職位有效期：2026-04-08至2026-07-07
協助總經理全面管理酒店顧客滿意度、服務品質、質量改進、食品安全、品質檢查、社區關系等工作，對各部門負責人的品質管理工作的執行進行不定期的抽查和持續督導；在質量管理表現起到重要作用，收集信息分析部門表現。
Assist the general manager in the overall management of the hotel's customer satisfaction, service quality, quality improvement, food safety, quality inspection, community relations, etc., and carry out irregular spot checks and continuous supervision on the execution of the quality management work of each department head；Played an important role in quality management performance, collected information and analyzed the performance of the department.
職責義務：
Duties & Responsibilities:?
1.負責開展質量管理工作優化流程，提高工作效率，從而提高客戶滿意度，達到品牌要求，實現運營目標。
Responsible for optimizing the process of quality management and improving work efficiency, so as to improve customer satisfaction, meet brand requirements and achieve operational objectives.
2.督促監督部門品質管理員（各部門負責人）根據部門相應的工作標準和年度審計的執行考核標準進行有計劃的自查。
Urge and supervise the quality manager of the department (the person in charge of each department) to conduct a planned self-inspection according to the corresponding work standards of the department and the performance assessment standards of the annual audit.
3.對酒店標準執行及品質問題提出改進建議并督導實施。
Put forward improvement suggestions on the implementation of hotel standards and quality problems and supervise the implementation.
4.建立酒店質檢體系、酒店知識庫，協助業務部門進行質量管理。
Establish the hotel quality inspection system and hotel knowledge base to assist the business department in quality management.
5.開展賓客滿意度、用戶需求、市場動態及產品調研工作。
Conduct research on guest satisfaction, user demand, market dynamics and products.
專業知識技能：
Job Knowledge / Skill:
1.前廳或餐飲運營管理崗位工作經驗優先，國際品牌酒店至少3年以上工作經驗。
Working experience in front office or catering operation management position is preferred, at least 3 years working experience in international brand hotels.
2.擁有相關工作經驗。
Relevant work experience.
3.良好的中英文溝通能力。
Good communication skills in Chinese and English.
4.優秀演示及溝能技巧，能和不同類型的人員進行有效溝通。
Excellent presentation and communication skills, able to communicate effectively with different types of personnel.
5.熟悉員工的規律、特點和崗位培訓工作程序。
Familiar with the rules, characteristics and job training procedures of employees.
