- 職位性質：全職
- 工作地區：浙江省湖州市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：5年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：1萬-1.2萬
- 職位有效期：2026-05-29至2026-08-27
負責管家部的管理和運營工作, 包括樓層、公共區域、洗衣房、制服房及布草房。
Responsible for the management andoperation of the housekeeping department, including floors, common areas,laundry, uniform room and linen room.
職責義務：
Duties & Responsibilities:
1.負責管家部工作，管理部門戰略的制定和發展。
Responsible for the work of thehousekeeping department and the formulation and development of departmentalstrategies.
2.建立使部門內資源得以有效充分使用的合理程序。
Establish reasonable procedures for theeffective and full use of resources within the department.
3.建立部門內貫徹執行程序。
Establish implementation procedures withinthe department.
4.建立系統獲取客人的反饋并定期向管理層匯報。
Establish a system to obtain customerfeedback and report to management regularly.
5.根據部門要求設計部門內報告系統。
Designed intra-department reporting systemaccording to department requirements.
6.管理新產品和服務的發展。
Manage the development of new products andservices.
7.衡量服務質量，管理質量的改善。
Measure service quality and manage qualityimprovement.
8.根據酒店預算所確定的財務參數，準備和管理本部門的可衡量的，有效的成本預算。
Prepare and manage the department'smeasurable and effective cost budget according to the financial parametersdefined in the hotel budget.
9.根據存貨控制程序處理和儲存存貨。
Handle and store inventory in accordancewith inventory control procedures.
10.明確和制定本部門各崗位所需人員的編制計劃。
Define and formulate the staffing plan foreach position in the department.
11.管理員工培訓和發展。
Manage staff training and development.
12.實施合適的管理方式給予員工動力和溝通。
Implement appropriate management methods tomotivate and communicate with employees.
13.提供高品質的對客服務，確保客人需求與合理的要求被滿足。
Provide high quality guest service toensure that guest needs and reasonable requirements are met.
14.與VIP客人，常住客人和長包房客人，建立良好關系并提供個性化和超值服務。
Establish good relationships with VIPguests, permanent guests and long room guests, and provide personalized andvalue for money service.
15.采取合適方案解決客人投訴。
Take appropriate measures to resolve guestcomplaints.
16.堅持維護酒店安全制度、遵守緊急情況處理程序。
Adhere to the maintenance of hotel safetysystem and follow the emergency procedures.
17.依照酒店要求記錄安全日志和事故記錄。
Keep safety log and accident record asrequired by hotel.
18.堅持酒店的清潔和養護。
Maintain cleanliness and maintenance of thehotel.
19.保持維護所在工作區域的高度整潔。
Maintain a high degree of cleanliness inthe maintenance work area.
20.準備和主持會議或小組展示向員工/管理者通告酒店運作和其它方面的情況。
Prepare and conduct meetings or grouppresentations to inform staff/management of hotel operations and other aspects.
21.準備和維護文檔、報告、信函、備忘錄和其它相關業務資料。
Prepare and maintain documents, reports, letters,memoranda and other relevant business materials.
22.保證所有報告和服務都按時完成。
Ensure that all reports and services arecompleted on time.
23.完成房務總監交待的其它任務。
Complete other tasks assigned by roomDirector.
專業知識技能：
Job Knowledge / Skill:
1.具有良好的關于樓層，公共區域及洗衣房方面的專業知識。
Good knowledge of floors, public areas andlaundry.
2.至少3年以上助理行政管家工作經驗，以及3-5年管家部其他職位工作經驗。
At least 3 years working experience as anassistant executive butler and 3-5 years working experience in other positionsin the butler department.
3.掌握熟悉客房管理、服務流程和質量標準。
Familiar with room management, serviceprocess and quality standards.
4.具有組織協調能力、應變能力、經營能力以及文字表達能力和信息管理能力。
Have the ability of organization and coordination,response ability, management ability, writing ability and informationmanagement ability.
5.良好的英語技巧。
Good English skills.
