- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省湖州市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗：5年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：6千-1.2萬
- 職位有效期：2026-05-29至2026-08-27
職責(zé)義務(wù)：
Duties & Responsibilities:
1.會員體系設(shè)計：設(shè)計搭建及優(yōu)化會員等級、積分制度、獎勵機制。
Membership system design: design, build and optimize membership levels, points system and reward mechanism.
2.市場調(diào)研：分析競爭對手的會員政策，提出改進措施。
Market research: Analyze the membership policies of competitors and propose improvement measures.
3.會員招募：制定會員招募計劃，增加新會員數(shù)量。
Member recruitment: Make member recruitment plan and increase the number of new members.
4.會員維護：維護現(xiàn)有會員，提高會員滿意度和忠誠度。
Member maintenance: Maintain existing members, improve member satisfaction and loyalty.
5.數(shù)據(jù)分析：監(jiān)控會員數(shù)據(jù)，分析會員行為，提供決策支持。
Data analysis: Monitor member data, analyze member behavior, and provide decision support.
6.活動策劃：策劃并執(zhí)行會員活動，提升會員活躍度和消費。
Activity planning: planning and implementing member activities to enhance members' activity and consumption.
7.跨部門協(xié)作：與營銷、銷售、客服等部門合作，確保會員體系順利實施。
Cross-departmental collaboration: Cooperate with marketing, sales, customer service and other departments to ensure the smooth implementation of the membership system.
8.與門店協(xié)作：與集團內(nèi)酒店合作，確保會員體系順利實施。
Collaboration with stores: Cooperate with hotels within the Group to ensure the smooth implementation of the membership system.
專業(yè)知識技能：
Job Knowledge / Skill:
1.行業(yè)經(jīng)驗：至少5年以上酒店行業(yè)經(jīng)驗，其中3年以上會員管理或客戶關(guān)系管理經(jīng)驗。
Industry experience: at least 5 years experience in hotel industry, including at least 3 years experience in membership management or customer relationship management.
2.品牌酒店經(jīng)驗：有知名酒店集團會員體系搭建和管理經(jīng)驗。
Experience in brand hotels: Experience in building and managing member systems of well-known hotel groups.
3.項目管理：出色的項目管理能力，能夠獨立規(guī)劃和執(zhí)行會員項目。
Project management: Excellent project management ability, able to independently plan and execute member projects.
4.數(shù)據(jù)分析：熟練使用Excel、SQL等數(shù)據(jù)分析工具。
Data analysis: Skilled use of Excel, SQL and other data analysis tools.
5.溝通能力：優(yōu)秀的溝通和團隊協(xié)作能力。
Communication skills: Excellent communication and teamwork skills.
6.語言能力：具備良好的書面和口頭表達能力。
?Language skills: Good written and oral communication skills.
