崗位職責/職位描述

工作職責：
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以給出適當的建議。
By completing TBS checklist in product knowledge.
能夠達到TBS 產品知識的要求。
Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根據客人不同的國籍推薦菜單上的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐廳的菜肴，以便向客人推薦。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐廳及飯店其他部門的營業時間。
Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推薦其他具有吸引力的餐廳或場所。
To actively check staff product knowledge on each shift.
在工作中隨時檢查員工的產品知識。
Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.
檢查餐廳當天預定，保證員工能夠按照預定準備及正確擺臺，做好相應的準備，并能致電確認預定。
By ensuring all staff is briefed for the details of the shift ahead.
確保所有員工提前了解換班詳細安排。
By completing TBS checklist on preparing the restaurant for service.
完成TBS賬單表以準備餐廳服務。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服務，協助顧客就座、掛外套、背包等，并作自我介紹。
Ensure all guests are escorted to a table, asked if they would prefer smoking or no smoking.
保證客人都被引導入座并詢問他們希望在吸煙區或非吸煙區就座。
Ensure all service procedures are carried out to the standards required.
確保所有服務都符合標準。
Ensure all drinks are replenished, never letting cup or glass to become empty.
保證詢問客人的飲料是否續杯，保證不發生空杯的情況。
Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to all guests & actively checking on their satisfaction.
各盡其職，向客人做自我介紹，注意收集客人滿意度的反饋。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
滿足客人的各項要求，如不能立即回答客人的問題請與經理聯系。
A supervisor must have detailed knowledge of Departmental Standards.
作為主管需熟悉掌握部門的各項標準。
Be able to explain the Standards to the team.
可以為團隊成員解釋介紹服務標準。
Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager.
以積極的態度為客人服務，協助各種合理要求，并對餐廳其他員工進行客人需求的培訓。
Be Pro－Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.
以積極主動的態度為客人服務，協助各種合理要求，并對餐廳其他員工進行客人需求的培訓。
Positively end the guests experience by checking satisfaction.
在客人用餐接近尾聲的時候，詢問客人對用餐是否滿意。

任職資格：
1.具備在餐飲或酒店行業擔任主管或團隊領導角色的相關經驗。
2.具有出色的領導能力和團隊管理技能，能夠培訓和激勵員工。
3.具備卓越的溝通和人際交往能力，注重提供優質的客戶服務。
4.了解餐飲運營、庫存控制和健康安全標準。