崗位職責/職位描述

工作職責：
This position is responsible for assisting DOC in achieving revenue goal of department. Accurate administrate and control all DEF bookings, function space occupancy rate, revenue and guests’ satisfaction. Work closely with reactive sales and operation departments to handle events successfully. Offering enhancements to create outstanding events.
協助宴會銷售總監達到并超過部門收入預算。準確地管理和經營簽約會議團隊及宴會預定，提高宴會廳使用率、營業額以及客戶滿意度。通過與銷售及營運部門地緊密合作圓滿完成團隊、會議、宴會等活動的接待工作。

1.To maintain the corporate image of the company by including presentations on Hilton Reservations / new hotels by Hilton.
維持企業形象，包括希爾頓及新酒店。
2.Ensure a sales attitude prevails at all times, utilizing every opportunity within the scope of your work that will assist with the maximization of revenue.
確保始終保持專業的銷售態度，利用每一個工作范圍內的機會，發掘簽約團隊和宴會活動的消費潛力，協助收入最大化。
3.Follow up every call－in/walk in leads by Hilton standard with positive sales attitude. Handle site inspection.
按照規范流程接聽客戶來電、并確保以積極銷售的態度接待所有未預約客戶。處理已簽約客戶在酒店的實地考察。
4.Follow up on contract, agreed deposit and cancellation charges to ensure the hotel policy is followed by all team members.
按流程跟進押金、合同和違約罰款，確保貫徹執行酒店政策。
5.Review and confirm all events details with clients and operation team in advance. Issue accurate BEO/Group Resume/Floor Plan/Change Log/VIP Alerts etc. on time. Handover events to operation departments.
會前與客戶及營運部門密切溝通、確認各項活動細節。在規定時間點前出具正確的團隊/宴會任務單、場地圖、更改單、貴賓通知等文件。確保將團隊信息準確地交付營運部門執行并審核。
6.Greeting/Farewell event customers. On call to solve any problem that may occur during the stay of the respective group. Arrange exit interview before group/event departure, develop potential repeat business.
歡迎、歡送團隊及宴會客戶，隨時待命并協助營運部門解決在店團隊/宴會活動發生的意外事件。協助宴會銷售總監做好每個團隊離店前的會后面談，提高客戶回頭率。
7.Responsible for Meeting Planner Survey （MPS） program after each event complete. Assist to achieve team goal of uploading, responds & satisfaction.
在每個宴會結束后，負責宴會客戶滿意度調查項目，協助團隊完成上傳率、回復率和滿意度指標。
8.Ensure event bill be delivered to client in time and update final revenue data into system. Assist accounting able to receive the payment in line with agreement.
在規定時限內確保活動賬單并交付客人核賬，確保更新錄入數據的準確性。配合財務部如約收款。
9.Maintain good relationship with clients, to transmit business information to reactive team and assist DOC in negotiating with prospective clients.
維護客戶關系，向宴會銷售團隊傳遞潛在回頭客信息并協助談判。
10.Attend weekly, monthly, provisional briefings/meeting, exchange event information, market intelligence, product competitiveness etc.
參加每周、月部門例會及臨時會議并交流相關已簽約團隊及宴會活動要點、潛在客戶情報、市場、產品競爭力等信息。
11.Make sure the system key－in accuracy of each event on the reports. Participant team member training on request.
確保系統內數據輸入的準確性，各類營業報表的準確性。按要求參加各項團隊的系統培訓。
12.Adhere to departmental operating expenses as laid out in the budget / forecast.
遵守在預算/預測中列出的部門運營開支。
13.Comply with all systems and procedures as laid down by the Commercial Department. Complete the ad hoc assignment on time.
遵守商務發展部制定的制度及操作程序，按時完成上級布置的臨時任務。
14.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的職責和被指派的職責。

任職資格：
1.Communication skill in Mandarin and English verbal, listening and writing.
具備普通話，英語聽說讀寫溝通能力
2.Minimum 3 years’ experience in hotel.
3年以上的酒店經驗。
3.Pleasant personality, polite.
性格開朗，有禮貌。
4.Independent worker and self－motivated.
獨立工作和自我激勵。
5.Team work.
團隊合作。