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崗位職責/職位描述

職責描述
迅速，禮貌和準確地連接本地和國際電話
與禮賓部和前臺協調留言，傳真等
報告并紀錄所有當值期間的問題，并將信息傳遞給其他當值的員工

崗位要求
酒店業相關專業畢業
善于與客人溝通，并維持良好的關系
國際品牌酒店1年以上訊息服務中心接待員工作經驗

Job Description
Connects local and international calls quickly, courteously and accurately
Coordinates with Concierge and Front Desk with pending messages, faxes, etc
Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty

Employee Specification
Diploma/qualification in Hospitality or Tourism Management
Well developed Communication and Customer Relations Skills
Minimum 1 year work experience as Guest Service Officer in an international hotel


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