- 職位性質：全職
- 工作地區：全國
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：8年以上
- 提供食宿：食宿面議
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 薪資待遇：2.5萬-4萬
- 職位有效期：2026-04-07至2026-07-06
職位：運營總監 Director of Operations
崗位職責/職位描述
Pre-opening project in Yangtze River Delta
長三角地區籌備酒店項目預備人才
Sales & Marketing background is preferred
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Key Responsibilities:
- Develop and maintain comprehensive operational standards and procedures for the hotel.Ensure that all departments adhere to these standards, promoting consistency and excellence across all operational areas.Update operational standards as needed to reflect changes in the industry or hotel's business needs.
- Oversee the daily operations of the hotel to ensure compliance with established service standards and quality guidelines.
- Monitor operational procedures and ensure that all departments adhere to the hotel's policies and procedures for service excellence.
- Conduct regular audits and?inspections to identify areas of improvement and implement corrective measures.
- Actively monitor guest feedback and satisfaction levels, using this information to drive continuous improvement.
- Work closely with department heads to address any guest complaints or concerns promptly and effectively.
- Develop and oversee the implementation of the hotel's operational budget, including revenue and expense projections.
- Seek opportunities to increase revenue and reduce expenses, while maintaining service quality.Analyze operational costs and identify cost-saving opportunities without compromising service quality.
- Review and optimize operational processes to improve efficiency and enhance the guest experience.
- Identify innovative ways to generate additional revenue streams, such as through new services or products.
- Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue growth.
- Hire, train, and supervise operational staff, ensuring they have the necessary skills and knowledge to perform their duties.
- Create and implement employee development plans, providing opportunities for career growth and advancement.
- Conduct regular performance reviews and provide feedback to employees, recognizing and rewarding outstanding performance.
Qualifications:
1.????? Luxury Hospitality segment experience will be preferred.
2.? ? ? 3+ years as Director of Operations / Executive Assistant Manager at international hotels.
4.????? Ability to understand a variety of industrial issues and develop strategic business plans.
5.????? Problem solving ability on both operational and/or strategic areas.
6.????? Strong interpersonal skills & leadership.
7.????? Fluent written & spoken English.
8.? ? ? Pre-opening experience is preferred.
