- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：1人
- 學 歷：本科
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-03-07至2026-06-05
Revenue Administrative Duties
? Assist in the preparation of the agenda, critiques tracking, competitive analysis and other supporting documents for
presentation at market sales strategy meetings.
? Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
? Escalate technical questions related to the reservations and property management systems to the correct support
desk in a timely manner.
? Compile group pace and productivity reports.
? Update market and property specific sales strategy reports on a daily basis.
? Assist with training of new associates as necessary on revenue management tools.
? Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand,
updating group forecasting and running daily system checks.
Inventory Control
? Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate
reservation system information.
? Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and
strategy to properties.
? Facilitate completion of Competitive Pricing Analysis. Generate all necessary reports for Revenue Management
meetings.
Computer Skills
? Use computer systems and software packages to input, access, modify, store, or output information.
? Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Guest Relations
? Address guests' service needs in a professional, positive, and timely manner.
? Thank guests with genuine appreciation and provide a fond farewell.
? Anticipate guests' service needs, including asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever possible.
? Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
? Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the
guest's name when possible.
? Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages,
promotions, entertainment, restaurants, special events).
? Accommodate and document special requests.
Communication
? Speak to guests and co-workers using clear, appropriate and professional language.
? Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in
one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before
placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
? Support all co-workers and treat them with dignity and respect.
? Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
? Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
? Comply with quality assurance expectations and standards.
Physical Tasks
? Enter and locate work-related information using computers and/or point of sale systems.
? Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance.
Policies and Procedures
? Maintain confidentiality of proprietary materials and information.
? Follow company and department policies and procedures.
? Protect the privacy and security of guests and coworkers.
? Perform other reasonable job duties as requested.
