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崗位職責(zé)/職位描述

快速周到地處理客人及員工詢問，出現(xiàn)投訴及其他問題要及時(shí)匯報(bào)。如果沒有快速的解決辦法，要確保及時(shí)必要的跟進(jìn)

Handles guest and employee enquiries in a courteous and efficient manner and reports complaints or problems if no immediate solution can be found. Ensures that the necessary follow-up is conducted in a timely manner.

維護(hù)與客人及伙伴的良好工作關(guān)系

Maintains positive guest and colleague interactions with good working relationships.

盡責(zé)管理，時(shí)刻代表凱悅的管理團(tuán)隊(duì)和凱悅國際的形象

Exercises responsible management and behaviour at all times and positively represents the Hotel management team and Hyatt International.

負(fù)責(zé)酒店，公司和 企業(yè)分配任務(wù)及其他職責(zé)

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

建立并維護(hù)與現(xiàn)有客戶維護(hù)緊密地合作關(guān)系，并不斷挖掘新的生意機(jī)會(huì)

Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

與相關(guān)部門緊密合作確?？腿说男枨蠛推谕玫綕M足

Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

達(dá)到每月個(gè)人的銷售目標(biāo)，貢獻(xiàn)到整體銷售收入中

Achieves the monthly and annual personal target contributing to the Sales revenue.

協(xié)助每年的市場部工作計(jì)劃的準(zhǔn)備，確保經(jīng)營目標(biāo)及員工需求傳達(dá)清晰

Assists with the preparation of the annual Marketing Business Plan, ensuring Divisional Objectives fully addresses business objectives of the Hotel and the needs of employees. 

系統(tǒng)高效的服務(wù)客戶，向宴會(huì)銷售經(jīng)理報(bào)告。

Systematically and efficiently services Key Accounts handled by the Sales team within location and report findings and opportunities to the Event Manager.