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崗位職責(zé)/職位描述

1.協(xié)助準(zhǔn)備及更新客房部運(yùn)營手冊。

Assists
in the preparation and updates of the Housekeeping Departmental Operations
Manuals

2.在客房部經(jīng)理缺席的情況下，主持召開部門溝通會并確保例會和會議切實(shí)有效且在必要時進(jìn)行指導(dǎo)。

Conducts
regular communications meetings in the absence of the Housekeeping Manager and
ensures that departmental briefings and meetings are effective and conducted as
necessary.

3.閱讀并更新每日值班記錄。

Reads and
updates the Communications Log Books.

4.確保適時采用新型的技術(shù)和設(shè)備。

Ensures
the use new technology and equipment is explored and implemented wherever
appropriate.

5.確保客房部的服務(wù)符合運(yùn)營手冊的標(biāo)準(zhǔn)。

Ensures

Housekeeping service standards are in accordance with the Operations Manual.

6.確保所有客房部員工遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。

Ensures
all Housekeeping employees deliver the brand promise and provide exceptional guest
service at all times.

7.確保客房部員工適時的為其他部門員工同樣提供優(yōu)質(zhì)的服務(wù)。

Ensures
Housekeeping employees also provide excellent service to internal customers in
other departments as appropriate.

8.禮貌而高效地處理所有客人和內(nèi)部的投訴和詢問，確保問題得到圓滿解決。

Handles
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.

9.保持與顧客和同事的良好合作關(guān)系。

Maintains
positive guest and colleague interactions with good working relationships

10.經(jīng)常性的親自確認(rèn)客人在入住酒店的過程中得到盡善盡美的服務(wù)。

Personally,?and frequently verifies that guests are receiving the best possible in-room

service.