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崗位職責/職位描述

1.確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。

Ensures all company minimum brand standards have been implemented, and
that optional brand standards have been implemented where appropriate.

2.確保執行凱悅溫情及房務部經典20條。

Embraces all Touches of Hyatt and the Rooms Top 20 have been
implemented.

3.發揚“群策群力”的精神，與其他部門在工作中相互支持、靈活變通。

Works in a supportive and flexible manner with other departments, in a
spirit of “We work through Teams”.

4.根據顧客意見調查結果，確保所有改進措施貫徹執行。

Responds to the results of the Consumer Audit and ensures that the
relevant changes are implemented.

5.檢查并清潔運營中使用的設備。

Checks and cleans operating equipment.

6.負責地板的清掃、擦塵及拋光。

Sweeps mops and polishes floors.

7.負責地毯的吸塵、去污及定期清洗。

Vacuum, spot clean and shampoos carpets.

8.確保地毯潔凈無污。

Ensure carpets are stained free?

9.墻壁和椅子的除塵。

Vacuum wall covering and chairs.

10.家具，裝飾品，玻璃窗及鏡子的清潔。

Cleans furniture, fixtures, glasses and mirrors.

11.天花板，燈具及空調風口的除塵。

High dusts ceiling, lights and air-condition ducts.

12.為銅制品及不銹鋼物品拋光。

Polishes brass surface and stainless steel items.

13.負責公共區域及員工區域的衛生。

Maintains the cleanliness of public and back-of-the house areas.

14.為洗手間補充必需品。

Replenishes toiletries as necessary.

15.報告丟失或損壞的物品。

Reports lost and damaged items.

16.上報維修工作。

Reports repair and maintenance work.

17.跟進上一班次的未盡事宜。

Follow-up duties from the previous shift.

18.從庫房中領取必須物品。

Collects supplies from general store.