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崗位職責/職位描述

1.確保所有顧客需求和要求得到及時關注并以正確的方式處理，按照客人要求提供取送服務。
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
2.熟悉掌握酒店的產品知識、服務標準及酒店政策。
Be familiar with the hotel’s products and services and policies.
3.禮貌并有效地處理客人和員工的投訴或詢問，將客人投訴立即匯報至助理經理或禮賓部經理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
4.確保全部的顧客留言，信件，傳真和包裹的正確迅速地分類及分發。
Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.