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    職位：副理 - 前廳部 AM - Front Office

  • 職位性質(zhì)：全職
  • 工作地區(qū)：寧波市鄞州區(qū)
  • 招聘人數(shù)：1人
  • 學　　歷：大專
  • 工作經(jīng)驗：3年以上
  • 提供食宿：提供食宿
  • 年齡要求：25-35
  • 計算機能力：良好
  • 語言要求：英語(熟練)
  • 國際聯(lián)號工作經(jīng)歷：優(yōu)先
  • 薪資待遇：5.5千-6.5千
  • 職位有效期：2026-03-13至2026-06-11

崗位職責/職位描述

1.匯報值班日志中所記錄的所有事件。

Reports all daily occurrence of the Hotel in the Assistant Manager’s Log record.

2.仔細跟進每項任務(wù)并確保在交接班前完成。檢查所有未盡事項，且負責到底。

Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.

3..在日常運營中與客房部及其他各部門保持緊密的聯(lián)系。

Liaises with Housekeeping and other related departments on daily operations.

4.禮貌并高效的處理客人的要求及投訴，需要時要向前廳部經(jīng)理/副經(jīng)理匯報，并且確保及時跟進。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

5.確保收銀程序能按照嚴格的標準執(zhí)行，確保每一個程序符合酒店內(nèi)部及財務(wù)部所制定的政策及程序要求。

Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.

6.分析客房價差，檢查是否有所出入。

Audits the room rate variance to check for discrepancy

7.抽查客人的入住登記卡，確保準確錄入客人資料。

Spot check all arrival registration cards and ensures details are entered accurately.? ?