- 職位性質：全職
- 工作地區：杭州市上城區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.4千-3.6千
- 職位有效期：2026-05-26至2026-08-24
職位：預訂部文員Reservations Agent
崗位職責/職位描述
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Sell the InterContinental
Hotels Group products and services using up-selling and suggestive selling
techniques
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Promote the Hotel’s (and ICHG
generally) products and services
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Maintain a high level of
product and service knowledge about all ICHG Hotels in your region
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Develop and maintain a regular
pattern of sales calls
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Prepare and execute action
plans which increase reservation sales and associated business
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Record and process reservations
made by phone/fax/email
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Accept wait list reservations
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Process amendments to
reservations such as extensions, early departures, etc
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Manage “no show” reservations
by investigation and recording of same
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Record special billing
arrangements for groups and conventions
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Liaise with Front Office or
Finance Manager for all reservations requiring credit approval
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Maintain knowledge of special
rates/ offers/ promotions
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Monitor reservation levels and
inform Managers of current and future occupancy rates
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Prepare reports as requested
(eg to travel agents, business houses etc)
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Prepare reservation sales
reports
