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崗位職責/職位描述

Responsible for the operational efficiency of all Club InterContinental? areas during shift and the service delivery of those areas. Promotes the desired work culture of winning ways of the InterContinental Hotels Group and the brand ethos.????????????????

負責洲際俱樂部每個班次的有效運作和服務的實施。圍繞洲際酒店集團及其品牌的制勝之道的核心價值，

促進企業文化的發展以及其品牌主張。

·???????? Conducts shift briefings to ensure hotel activities and operational requirements are known.

·???????? 主持每個班次的例會以確保員工知道酒店各種活動和運作要求。

·???????? Supervise Club InterContinental operations during assigned shift including:

·???????? 在安排的班次監管洲際俱樂部的運作，包括：

·???????? Maintenance of guest information

·???????? 賓客信息資料的維護

·???????? Maintenance of information about local events

·???????? 當地特殊活動信息的更新強調

·???????? Compile occupancy statistics

·???????? 制作住房率統計報告

·???????? Supervise Club InerContinental back ground music system

·???????? 監控洲際俱樂部背景音樂

·???????? Assign room for all bookings according to the request and guest preference.

·???????? 根據客人的預訂需求和客人喜好分配房間

·???????? Supervise preparation of bookings

·???????? 監查預訂資料的準備

·???????? Check breakfast table set up and preparation?

·???????? 檢查早餐餐桌的擺臺和準備工作

·???????? Check afternoon tea and happy hours set up and preparation

·???????? 檢查下午茶和歡樂時光的出品和準備

·???????? Assisting with serious complaints

·???????? 協助處理投訴

·???????? Supervise cashiering activities during shift including:

·???????? 在每個班次監管收銀工作，包括：

·???????? Cash handling and banking procedure

·???????? 備用金的程序

·???????? Dealing with irregular payments

·???????? 處理不正常的付款

·???????? Instructing staff in credit policies and facilities

·???????? 向員工講授信用卡政策和設備的使用

·???????? Instructing staff in cash security procedures

·???????? 向員工講授現今安全程序

·???????? Carry out debtor control

·???????? 執行借款的控制

·???????? Prepare reports

·???????? 制作報表

·???????? Supervise the cashiering system

監控收銀系統