- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：3.6千-4千
- 職位有效期：2026-04-07至2026-07-06
職位：前臺(tái)領(lǐng)班 Guest Service Team Leader
崗位職責(zé)/職位描述
·????????
Greets all guests at all times in a friendly
and helpful manner and attempts to learn and use guest’s name at every
opportunity?
??? 任何時(shí)候以友善，好客的態(tài)度和方式迎候致意客人，努力學(xué)習(xí)，盡可能的稱呼客人的名字。
·????????
Registers and rooms all arrivals according to
established procedures
?????? 根據(jù)制定的程序?yàn)樗腥胱】腿宿k理入住手續(xù)并引領(lǐng)客人至房間。
·????????
Maintains intimate knowledge of departmental
standards and procedures
??? 熟知部門的標(biāo)準(zhǔn)和程序
·????????
Performs check in, check out and room change
procedures and ensures all data are entered completely into the hotel systems
in accordance with reservation
??? 執(zhí)行入住登記，退房結(jié)帳和換房程序并確保依照預(yù)訂將所有的數(shù)據(jù)資料完整地輸入酒店系統(tǒng)
·????????
Maintains cashier float and ensures accurate
daily report of all money received
??? 保持現(xiàn)金流并確保所有收入準(zhǔn)確入帳。
·????????
Cashes hotel guest’s travelers checks and
assists with currency exchange
??? 為客人兌換外幣和旅行支票
·????????
Keeps abreast of all modifications to
accounting policies and procedures
??? 適時(shí)了解財(cái)務(wù)政策和程序的更新
·????????
Responsible and attends to guest’s request of
using the service of safety box at all times
??? 負(fù)責(zé)個(gè)人為客人提供使用保險(xiǎn)箱的需求和服務(wù)
·????????
Knowledgeable of all special promotion
procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs,
and also Intercontinental Hotels Group Loyalty programs.
??? 了解所有的促銷的內(nèi)容和程序，如；季節(jié)促銷價(jià)，飛行常客計(jì)劃洲際的忠誠(chéng)獎(jiǎng)勵(lì)計(jì)劃。
·????????
Attends to guest’s complaints, inquiries and
requests, referees problems to supervisor/Duty Manager if he/she unable to
assist
??? 聽(tīng)取客人的抱怨，咨詢和要求，在自己不能處理時(shí)及時(shí)向主管或值班經(jīng)理反映。
·????????
Is familiar with other Intercontinental Hotels
and Resorts so that guest indicating any next destination on the registration
card can be “sold” an onward booking to another InterContinental Hotels
??? 熟悉了解洲際旗下其他酒店和度假酒店，以便當(dāng)客人需要預(yù)訂下一個(gè)目的地酒店時(shí)可以推薦。
·????????
Does everything possible to ensure that the
guests depart the hotel with a positive impression of hotel service
??? 竭盡努力以確保給客人對(duì)酒店服務(wù)留下美好印象。
·????????
Performs the audit balances and prepares all
works for audit in an orderly fashion
??? 執(zhí)行平帳工作并整理所有帳目以便日審審計(jì)。
·????????
When on night shift, checks night report,
prepare the morning report and prepare all necessary forms for the guest
arrival
??? 夜班時(shí)，檢查夜報(bào)，制作晨報(bào)并為客人的入住準(zhǔn)備需要的單據(jù)和表格。
·????????
Maintains comprehensive knowledge of standard
reservation procedures including correct forms to use, how to read e-mail,
messages, and how to interpret availability sources within the reservation
systems
??? 熟知預(yù)訂程序包括使用正確的表格，怎樣看郵件，信息以及解讀預(yù)訂系統(tǒng)中可賣房信息。
·????????
Maintains exemplary deportment standards of
behavior and appearance and attitude as expected in a ICHG Brand
??? 按洲際品牌影象要求保持良好的行為規(guī)范，儀態(tài)標(biāo)準(zhǔn)和態(tài)度
·????????
Takes personal interest and pride to ensure
that the front desk work area is kept clean and in an orderly state al all
times
??? 把確保前臺(tái)的整潔作為己任。
·????????
Endeavors to maintain the high standards of the
hotel with particular regard to the importance of ICHG Loyalty Program member
and other VIP’s and with reference to hotel and to be a health or safety hazard
??? 竭盡努力確保酒店的高標(biāo)準(zhǔn)，特別是在接待洲際的忠誠(chéng)獎(jiǎng)勵(lì)計(jì)劃會(huì)員和其他重要客人以及保健和安全方面。
