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崗位職責(zé)/職位描述

Job overview職位概述

·????????
Manage the bar/lounge
operations of the hotel to ensure the achievement of established beverage
quality and guest service quality standards and departmental revenue and profit
goals.

·????????
管理酒店酒吧和咖啡廳的運營，確保已打造的酒水質(zhì)量和賓客服務(wù)質(zhì)量標(biāo)準(zhǔn)，以及部門收入和利潤目標(biāo)。

·????????
Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.??

·????????
遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。

At InterContinental
Hotels & Resorts? we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:

·???? Be charming by being approachable, having confidence and showing respect.

·???? Stay in the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.

·????
Make it memorable by being knowledgeable, sharing stories and showing your style to
create moments that make people feel special.

在洲際酒店及度假村?，我們希望賓客感覺風(fēng)格獨特、時尚現(xiàn)代和深入洞悉，這意味我們需要你：

·???? 親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力的你。

·???? 理解和預(yù)測賓客的需要、做到細(xì)心周到、具主人翁精神、把事情辦好，保持專注當(dāng)下。

·????
見多識廣、分享閱歷、展現(xiàn)你的風(fēng)格來創(chuàng)造令人感覺特別的時刻，做到令人難忘。

Duties and
Responsibilities工作職責(zé)

·????????
Deliver Food and Beverage
service of high standard and in accordance with departmental standards and
procedures

·????????
按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。

·????????
Develop departmental standards
and procedures to promote salesmanship, beverage creativity and profit

·????????
為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。

·????????
Communicates to his/her
superior any difficulties, guest comments and other relevant information?

·????????
與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。

·????????
Delivers daily briefings and
attends other Food and Beverage meetings as scheduled

·????????
召開每日例會和參加計劃好的餐飲部會議。

·????????
Delivers prepared training
sessions in line with a departmental monthly calender

·????????
按照部們的月度活動日歷提供制定的培訓(xùn)課程。

·????????
Prepares for service by
ensuring the department’s:

·????????
確保部門的以下各項工作就緒為客人提供服務(wù)：

o???
Grooming is impeccable and in
accordance with ICHG personal presentation standards

o???
遵守洲際酒店集團(tuán)的個人儀表儀容規(guī)范著裝無可挑剔

o???
Equipment is clean

o???
設(shè)備干凈

o???
Equipment is sorted and stored

o???
設(shè)備分類且存放好

o???
Glassware is polished

o???
玻璃器皿擦亮

o???
Requirements for special
occasions are ready

o???
特別活動的要求準(zhǔn)備就緒

o???
Music is on

o???
放音樂

o???
Lighting is on

o???
開燈

o???
Outlet is ready for service and
guest comfort

o???
酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。

·????????
Carries out effective service
by ensuring all staff are aware of their role in:

·????????
確保所有員工了解自己的職責(zé)高效的提供服務(wù)：

o???
Greeting and seating guests

o???
迎賓并安排客人就坐

o???
Explaining and up-selling daily
beverage specials

o???
說明并推銷每日的特價飲料

o???
Processing food orders
accurately

o???
準(zhǔn)確的下食品單

o???
Using trays and tray jacks
effectively

o???
有效的利用托盤和托盤架

o???
Quickly taking food and
beverage orders

o???
快速的為客人寫餐飲訂單

o???
Ensuring payment methods are
handled accurately

o???
確保準(zhǔn)確的處理付款方式

o???
Ensuring working areas are
cleaned and re-set quickly

o???
確保工作區(qū)快速的清潔和重新擺放整齊

o???
Ensuring the bar is clean

o???
確保吧臺干凈

o???
Regularly cleaning ashtrays

o???
定時清理煙灰缸

o???
Conversing with Guests in
relation to the food and beverage products

o???
與客人交談有關(guān)的餐飲產(chǎn)品

·????????
Carries out effective beverage
service by ensuring:

·????????
通過確保以下內(nèi)容高效的提供飲品服務(wù)：

o???
Beverages are up-sold and
regularly replenished, abiding by responsible alcohol service regulations

o???
遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。

o???
Converse with Guests about wine,
advising the types and styles of wine, taking wine orders and serving wine

o???
與客人談?wù)撈咸丫疲ㄒ馄咸丫频钠贩N和風(fēng)格，寫單和為客人送酒

o???
Promoting and selling cocktails
to guests

o???
向客人推銷雞尾酒

o???
Making and presenting cocktails

o???
調(diào)配和裝飾雞尾酒

o???
Coffee and tea is served hot
and in accordance with standard

o???
按規(guī)范提供熱的咖啡和茶

·????????
Patron care standards are
adhered to by ensuring:

·????????
通過確保以下方面遵守賓客服務(wù)規(guī)范：

o???
Guests are advised on alcoholic
beverages

o???
給予客人有關(guān)酒精飲料的建議

o???
The strengths of alcohol is
advised and guests are advised as to their effect

o???
告知客人酒精強(qiáng)度，并告訴客人對他們的影響。

o???
Compliance with legal
provisions of local liquor codes

o???
遵守法律規(guī)定和地方酒精飲品條例

o???
Level of intoxication of guests
is assessed and appropriate action taken

o???
評定客人的醉酒程度并采取必要的措施

o???
Advise guest on the hotel’s
policy of smoking

o???
通知客人酒店的吸煙規(guī)定

o???
Monitor factors which interfere
with the total experience of the guest

o???
監(jiān)測影響客人總體體驗的各方面工作

·????????
Cellar operations are carried
out including:

·????????
酒窖管理包括：

o???
Correct use of refrigeration
system

o???
正確的使用冰箱系統(tǒng)

o???
Effective operation of the
post-mix syrups bulk dispense system

o???
有效的使用后混合桶裝糖漿分裝設(shè)備

o???
Operating the beer reticulation
system

o???
使用啤酒過濾裝置

o???
Adhering to stock control
procedures

o???
遵循存貨管理程序

·????????
Take appropriate action to
resolve guest complaints

·????????
正確處理客人的投訴。

·????????
Requisition bar items according
to bar stocks

·????????
根據(jù)酒吧存貨量領(lǐng)取酒吧物品。

·????????
Train bar attendant, wait help
and bus help in basic beverage knowledge and beverage service

·????????
為酒吧侍應(yīng)生提供基本的飲料知識和飲料服務(wù)的培訓(xùn)。

·????????
Complete spillage report and
submit to Food and Beverage manager at the Conclusion of each shift

·????????
填寫灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。

·????????
Assist the Food and Beverage
Manager to source and review outlet musicians

·????????
協(xié)助餐飲經(jīng)理尋找和審評音樂師。

·????????
Assist to promote the musicians

·????????
協(xié)助樂師的推廣工作。

·????????
Design promotional material
which is aimed at increasing revenue, covers and profit for the Bar with the
approval of the Food and Beverage Manager

·????????
設(shè)計以增加收入，人數(shù)和利潤為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。

·????????
Works with Superior on manpower
planning and management needs

·????????
和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

·????????
Works with Superior in the
preparation and management of the Department’s budget

·????????
和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

aCCOUNTABILITY責(zé)任范圍

Number
of employees supervised –

管理的員工

Direct? ? Bar Attendant

直接????????? 酒吧侍應(yīng)生

Indirect???? ?NA

間接?????? ???無

Annual Operating Profit/Payroll Budget –

年度經(jīng)營利潤和薪金預(yù)算 ?????????????????

·????????
Bar / Lounge Revenue Target

·????????
酒吧或咖啡廳營業(yè)收入目標(biāo)

????????????

Key Metrics –

主要績效指標(biāo)

·????????
Revenue Target

·????????
收入目標(biāo)

·????????
Employee Satisfaction Survey

·????????
員工滿意度調(diào)查

Decision Making Responsibilities (Decision Rights) –

決策職責(zé)(決策權(quán))

·????????
Matters pertaining to
Restaurant Operations

·????????
與餐廳運營有關(guān)的事宜

·

QUALIFICATIONS
AND REQUIREMENTS任職要求

Required
Skills –

技能要求

·????????
Demonstrated ability to
interact with customers, employees and third parties that reflects highly on
the hotel, the brand and the Company.

·????????
完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·????????
Alcohol awareness certification
and/or food service permit or valid health/food handler card as required by
local government agency.

·????????
持有當(dāng)?shù)卣?guī)定的含酒精飲品知識課程證書或食品服務(wù)許可證或有效的健康或食品上崗證。

·????????
Problem solving, reasoning, motivating,
organizational and training abilities.

·????????
具有解決問題，推理，號召，組織和培訓(xùn)能力

·????????
Good writing skills

·????????
具有良好的寫作技能

·????????
Leadership Skills

·????????
具有領(lǐng)導(dǎo)能力

Qualifications –

學(xué)歷

·????????
Diploma in Hotel Management,
Food & Beverage, or related field.

·????????
酒店管理，餐飲或相關(guān)專業(yè)的大專學(xué)歷。

Experience –

經(jīng)歷

·????????
1 years related experience,
including supervisory experience, or an equivalent combination of education and
experience

·????????
1年相關(guān)工作經(jīng)歷，包括管理經(jīng)驗，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。